Job Information
3M Healthcare Intake Specialist in San Antonio, Texas
Job Description:
Job Title Healthcare Intake Specialist
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this RoleAs a Healthcare Intake Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Analyze and prioritize orders based on initial assessment of documentation and customer outreach.
Verify third party payer benefits and eligibility (online or telephonically)
Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria
Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history, and physicals) based on billing criteria
Call customer or field personnel to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians
Contact patient to coordinate delivery of product. Communicate patient’s financial responsibility and any special instructions
Prioritizes and executes based on customer and/or business urgency
Acts as a resource for Sales and other cross functional departments to provide order status and any other information
Participates in any and all reasonable work activities as may be deemed suitable and assigned by management
Conforms to, supports, and enforces all Company policies and procedures
Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization
Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Three (3) years of healthcare experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include:
Customer service skills
Call Center experience
Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
Travel: May include up to 5% domestic
Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
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Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.