Job Information
Hyatt Hotel Assistant Event Services Manager in SAN ANTONIO, Texas
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.
Goal of the Assistant Convention Services Set Up Manager: Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet/CS floor team and Events. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.
The Assistant Event Services Manager Responsibilities may include and are not limited to:
Supports the Events Department while working closely with the Events Services Manager and other hotel departments.
Leadership responsibilities also include Convention Services Set Up and Banquet Beverage
Supervise, Empower, Lead, Coach and Motivate the Banquet/CS team including supervisors, houseman, and servers towards achieving exceptional guest service results and complete associate engagement
Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.
Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for proactively reviewing staffing and equipment needs - Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
Assist in overseeing the set-up of the rooms for meetings and banquets. Ensures equipment is in working order.
Responsible for maintaining a high energy, positive, professional appearance - Responsible for developing innovative and creative décor for Banquet function space
Responsible for short and long term banquet functions in the front and back of the house
Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Ability to develop ideas for special events and holiday functions
The Assistant Event Services Manager is an integral part of the hotel's overall Food and Beverage and Events teams. Your colleagues will work along with the Director of Events, Culinary and Stewarding.
Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Assistant Convention Services Set Up Manager. Three quarters of Hyatt's management staff is promoted from within, just about all of our function heads are promoted internally as well. The statistics are there; make it your next step! Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
Qualifications:
Previous experience as an Event Services Manager/Assistant, Food and Beverage Manager/Assistant or Event Services Supervisor, preferred
Requires full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire to understand and anticipate the needs of others in a fast paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail oriented and organized
Hotel experience and a thorough understanding of all levels of banquet service
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
Benefits include but are not limited to:
Complimentary & Discounted Hyatt Hotel Rooms
Flexible Schedules
Paid Time Off (PTO)
Competitive Pay
401(k) Match
Medical, Dental, Vision Insurance after 30 days of employment
Tuition Reimbursement
Free Annual VIA Bus Pass/Discounted Parking
Free Meals Provided in Employee Cafeteria
Opportunities for Career Growth
Primary Location: US-TX-San Antonio
Organization: Grand Hyatt San Antonio
Pay Basis: Yearly
Job Level: Full-time
Job: Banquets
Req ID: SAN031705
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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