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Job Information

USAA Manager Senior, Business Intelligence Analytics in San Antonio, Texas

Purpose of Job

We are seeking a talented Manager Senior, Business Intelligence Analytics for San Antonio, Plano Legacy or 100% Remote Work Environment.

Manages teams on using data from internal and external sources to provide insight to analyst and decision-makers. Manages a team responsible for collaborating with stakeholders and other data and analytical leaders to define data and analytic needs for business functional areas. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead cross-functional teams to address business issues.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Collaborates with other data analyst and IT leaders across the Enterprise to implement an information strategy.

  • Understands and supports the execution of the business intelligence strategic plan and partners with the business on determining compliant support solutions.

  • Consults and advises business partners on decision support solutions.

  • Ensures teams maintain understanding of business processes and high end-user satisfaction through meaningful partnerships.

  • Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.

  • Responsible for direct report performance management, talent development, and career progression planning.

  • Accountable for teamwork product volume, quality, and business value delivery.

  • Serves as a liaison between the business and IT teams to build USAA core information delivery capabilities.

  • Maintains industry expertise; advises and applies best practices in business intelligence solutions and platforms, usability testing, experience design and storytelling.

  • Partners with CosA and Enterprise teams to ensure adherence to information governance and management standards.

Minimum Education:

  • Bachelor's Degree in business-relevant field.

  • 4 additional years relevant data and analytics or technical experience can be substituted in lieu of a degree in addition to the minimum years of work experience.

Minimum Experience:

  • 6 years of experience in data and analytics, technical or business-relevant function; or if Advanced degree in a STEM discipline, 4 or more years’ experience in data and analytics, technical, or business-relevant function.

  • 2 years of direct team lead, supervisory or management experience.

  • Experience in authoring and gathering requirements for moderately complex business intelligence solutions.

  • Demonstrated facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams.

  • Demonstrated experience applying business intelligence practices, methods, and problem-solving strategies.

  • Experience leading and coaching others in understanding and translating needs into requirements.

  • Knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.

  • Advanced experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

  • Demonstrated the ability to embed intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Qualifications

  • SQL, Python, SAS, Snowflake, AWS, Clarabridge, Dremio

  • Omnichannel Voice of the Member (VoM) experience (focus on survey, Net Promoter Score, operational data indices, Complaints)

  • Omnichannel VoM vendor experience (Bellomy, Clarabridge, Qualtric, Pega)

  • Agile methodology and framework experience

  • Project management and collaboration experience (Rally, Scaled Agile, Asana, Jira, Slack, etc.)

  • Experience leading and developing five or more data & analytics professionals (direct reports) including Business Intelligence Analysts and Decision Science Analysts

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/08/20 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.