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Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a key member of the Member Data & Analytics Portfolio, the Program Manager will align our data analytics strategy to our company's business strategies. This highly visible role will coordinate, facilitate, and guide the ART towards defined outcomes and key results. The Program Manager will be focused on improving milestone predictability, health of execution readiness, and delivering clear communication on our commitments. If you are looking for an opportunity to directly contribute to delivering business value across our Member’s Lifecycle please apply so you can learn more about this opportunity!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.

• Participates in analyses, root cause identification and development and recommendation of key work products.

• Facilitates meetings with executive management and project sponsors to define solutions.

• Negotiates agreements, settles disputes equitably and diffuses situations.

• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adheres to governance rigor required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of project and / or program management experience including experience defining a new program.

• Proficient experience in Principles of Project, Program or Portfolio Management to evaluate solutions that align with organizational goals.

• Proficient knowledge of program efforts management tools and methodologies.

• Understanding of risk management policies and procedures.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

What sets you apart:

• 3+ years of Data and Analytics Domain experience

• Expert knowledge and ability to work within multiple planning & delivery methodologies, including Scaled Agile and other approaches, to deliver business value.

• Proven ability to execute within a fast-paced environment with dispersed teams.

• Strong (oral and written) communication; confidently addressing all levels of management (including executive leadership); ability to establish rapport with partners and leadership, and deliver effective reporting, planning, and training across the team

• Demonstrates strong critical thinking and evidence of leading problem solving and value identification working sessions to prioritize investments based on outcomes and key results

• Demonstrating effective planning techniques and contributing to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770.00 - $156,290.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.