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Job Information

USAA Program Manager Senior (Remote Work Location Available) in San Antonio, Texas

Purpose of Job

We are currently seeking a talented Program Manager Senior (Remote Work Location Available) for one of the following locations: San Antonio Home Office I, Colorado Springs Campus, Phoenix Campus, Plano Legacy, Tampa Campus, Chesapeake or 100% remote work environment.

The Program Manager Senior will join the USAA Federal Savings Bank (FSB) Omnichannel Sales & Service Strategy Team. This role will support the multi-year transformation journey to simplify, standardize, and automate core member service representative (MSR) technologies across all Omnichannel contact centers.

Guides and facilitates teams in the development and implementation of key initiatives. Performs complex work assignments and problem resolution. Leads and manages programs and planning activities to achieve strategic business goals and operational objectives. Proactively manages the development of new or developing programs. Defines multiple program strategies based on business demand and ROI expectations.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

  • Identifies potential program opportunities to deliver integrated solutions that meet multiple business partner needs.

  • Directs analyses, root cause identification and development and recommendation of key work products.

  • Applies advanced knowledge of the business, its products and processes and integrates potential services to achieve business goals. Negotiates agreements, settles disputes equitably and diffuses high tension situations.

  • Defines and maintains multi-million dollar high risk program strategies based on business demand and ROI expectations.

  • Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

  • Holds responsibility for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value where ever possible.

  • Facilitates meetings with senior executive management project sponsors to define solutions.

  • Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental

Minimum Requirements

  • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 years total).

  • 6 or more year's project and/or program management experience (including experience defining a new program) or relevant business experience.

  • Advanced experience in Principles of Project/Program or Portfolio Management

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Requirements:

  • Experience leading technology transformations within the Banking industry

  • Experience implementing contact center technology solutions

  • Advanced program/project management experience leveraging agile methodologies to include relevant certifications (i.e. SAFe, PMP, CPM, etc.)

  • Extensive experience working with multiple stakeholders and developing/executing towards strategic/tactical solutions

  • Significant experience collaborating and communicating (written & verbal) with business partners and executive stakeholders

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/22/20 by 11:59 pm CST time .

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.