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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Senior Manager, IT-Claims who will be leading the P&C Claims financial Payments team. The job will consist of a perspective of large system development as well as system maintenance. The role will also require a high level of interaction with the business partners as the trusted adviser around technical capabilities to address their business needs and overall business impact as related to system release deployments and system outage support.

The right candidate would have rich technical expertise and high curiosity to take calculated risks to move the technology forward to achieve business objectives with time sensitive delivery execution and the zeal to experiment & learn with a passion to drive solutions. They would also be a self-starter who can collaborate towards building a “One team” spirit with continuous improvement.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position is based out of the San Antonio; TX home office.

Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable optimal business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and directs change management, process improvement, and technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives.

What you'll do:

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

• Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.

• Manages the identification, research, and analysis of business, process, and technology opportunities.

• Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

• Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies.

• Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.

• Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team.

• Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.

• Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.

• May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.

• Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.

• Experience building or leading multi-disciplined technology teams using industry best practices.

• Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.

• Ability to drive a culture of quality and personal accountability through technology support teams.

• Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.

• Demonstrated critical thinking and problem-solving skills.

• Demonstrated experience in translating needs into requirements.

• Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.

• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.

• Understanding of Legislative and Regulatory Compliance Requirements.

What sets you apart:

• Experience in large software development, Architecture and design as software engineer or Architect.

• Experience in leading large teams and collaborating with across multiple teams and organizations.

• Experience in managing and supporting critical high-volume production applications.

• Experience with P&C Claims applications is a nice to have.

• Experience in Agile and Safe Methodologies.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location . The salary range for this position is: $120,550- $230,400 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.