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Job Information

UnitedHealth Group Technical Support Specialist in San Antonio, Texas

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

Primary Responsibilities:

  • Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast-paced call center environment

  • Resolve technical incidents, and / or assign issues to the appropriate support group as needed

  • Follow all escalation procedures according to service level agreement

  • Use remote control tool to assist end users when needed

  • Provide an accurate record of each contact in the incident management-tracking tool

  • Demonstrate a depth and breadth of knowledge / skills in own area and is often able to apply these outside of own function

  • Act as a technical resource to others to resolve problems, issues, errors or related

  • Anticipate customer needs and proactively identifies solutions

  • Plan, prioritize, organize, and complete work to meet established objectives

  • Meet established SLA and KPI requirements monthly

  • Dependable attendance is required

  • On-call support required (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)

  • Basic, structured, standard approach to work

  • This role is onsite in San Antonio, TX

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR 1+ years of experience in a customer service or technical support role

  • 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10

  • 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

  • 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) including the ability to create, edit, save, and send

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.