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Job Information

Marriott Franchised Front Desk Agent in San Diego, California

Job Number 22079366

Job Category Rooms & Guest Services Operations

Location Marriott Vacation Club Pulse San Diego, 701 A Street, San Diego, California, United States

Brand Marriott Vacations Worldwide

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Additional Information : This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

$1,000 SIGN ON BONUS

This bonus is for new hires. Internal candidates, rehires, college programs, and managers are excluded.

Payments are in $500 increments at 30 and 90 days, paid on the following paycheck.

Shift: Mid-Shift (Second Shift)

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

JOB REQUIREMENTS

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak using clear and professional language; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

  • Comply with quality assurance standards.

  • Available to work a flexible schedule including evenings, weekends, and holidays.

  • Perform other reasonable job duties as requested by Supervisors.

This company is an equal opportunity employer.

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