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Job Number 25039027

Job Category Rooms & Guest Services Operations

Location Courtyard San Diego Miramar, 9335 Kearny Mesa Road, San Diego, California, United States, 92126VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20San%20Diego%20Miramar%2C%209335%20Kearny%20Mesa%20Road%2C%20San%20Diego%2C%20California%2C%20United%20States%2C%2092126)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Wintime Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are currently looking for a Front Desk Agent to join our team in Courtyard by Marriott San Diego Miramar. Please only apply if you have OPEN availability.

As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Front Desk Agent Responsibilities

Key responsibilities of a Front Desk Agent include:

Checking guests in and out of the hotel in a efficient, courteous and professional manner

Ensuring that special requests are noted and fulfilled

Communicating with all departments regarding in house VIPs and any special requests/needs

Promoting and selling special hotel programs, special rate packages and upgrades when appropriate

Interacting with hotel associates in a professional manner, assisting other departments with necessary information

Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

Managing and resolving all guest complaints and compliments in a professional and courteous manner

Listening and responding to guest inquiries using a positive, clear speaking voice

Maintaining an up to date working knowledge of all property amenities as well as any special events

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. Must be open for training. Strong computer skills. Pleasant telephone demeanor. Ability to handle stressful situations in a calm, professional manner. Must be able to communicate clearly and directly with guests using a positive, clear speaking voice. Must be open to work afternoon shifts, holidays and weekends.

The hourly pay range for this position is $20.00 to $22.00

This company is an equal opportunity employer.

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