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Description:

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community. Apply now to join our team and experience the best of Southern California living.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Experience Manager will initiate and manage the VIP experience for the resort. This person will manage the guest experience, to execute the highest level of service consistent with the strategic plan and vision for the department, the division, and resort. In this role, you help to resolve any guest complaints or issues and ensure colleagues are properly trained to provide customer service. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Guest Experience Manger oversees the guest journey in its entirety, beginning with the Pre-Arrival communication and Post-Stay Departure communication.Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Director of Roms / General Manager and management team to set and / or implement policies, procedures to enhance guest experience.This position requires knowledge of hotel services, local events and venues, and transportation options. Our ideal candidate will have several years of luxury customer service experience and exude strong interpersonal skills.

Description of Job Duties

· Act as an ambassador for guests at our Resort

· Oversee the guest Pre-Arrival process in its entirety.

· Customize and personalize stay experiences for all World of Hyatt members and VIP guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty.

· This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Oversees a Guest Experience Coordinator

· Consistently provides luxury level service for all guests and colleagues

· Lead the Forbes Travel Guide Training Program partnership alongside the Director of Rooms.

· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

· Other duties as assigned.

Core Functions

1. Collaborate with the resort’s marketing and operations teams to co-create, develop, and deliver immersive programming, activities, and experiences for registered guests and community guests.

2. Colleague development to ensure operations teams are aware of activity offerings so they can recommend to guests and also understand the process for signup/register, etc.

3. Handle guest concerns related to programming and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.

4. Ensure all Alila Brand Standards are maintained during implementation of the resort activities and experiences.

5. Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.

6. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.

7. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

Benefits

In keeping with Hyatt’s Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)

• 401K w/company match

• Complimentary parking

• 25% off in-house F&B

• 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)

• Friends and Family rates across our Hyatt portfolio immediately

• Hyatt discounts and partner discounts

• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.

• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties

The salary range for this position is $75,000 to $80,000. This is the pay range for this position that Alila Marea reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications:

• 3-5 years of luxury hotel and customer service experience

• A true desire to satisfy the needs of others in a fast paced environment.

• Has knowledge and experience within the Forbes Travel Guide program.

• Refined verbal and written communication skills.

• Experience and thorough understanding of guest services.

• Sufficient experience in a Luxury customer-facing role

• Excellent interpersonal and communication skills.

• Ability to present information to and train colleagues

Primary Location: US-CA-San Diego

Organization: Alila Marea

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Services

Req ID: SAN031727

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.