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Job Information

Hyatt Planning Manager in SAN FRANCISCO, California

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Planning Manager is responsible to plan client functions to ensure customer satisfaction while maintaining profitable operations and high service levels.

Essential Functions and Responsibilities of the job include but are not limited to:

  • Contact and appropriately follow-up on all signed/contracted business. Determination and coordination of all event-planning needs.

  • Review and update catering menus/packages/upgrades regularly to maximize revenue and ensure to meet and exceed customer needs.

  • Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.

  • Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc. Receive and post deposits and final payments, ensure direct billing is established as applicable.

  • Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client’s expectation or better. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.

  • Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.

  • Attend and assist with menu tastings and pre/post con meetings with clients.

  • Communicate all relevant information to the chef/banquet team and other appropriate departments in a detailed and timely manner.

  • Greet on-site contact for assigned events and provide formal introduction and handoff to Banquet Captain/Event Servicing team.

  • Conduct hotel site inspection and customer presentations.

  • Others duties as assigned by manager.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

  • A true desire to satisfy the needs of others in a fast-paced environment

  • A minimum of 1-3 years of hotel events sales/event planning or comparable experience.

  • Refined verbal and written communication skills

  • Must be proficient in general computer knowledge

  • Candidates should be extremely detail oriented and organized

  • Candidates must be comfortable in problem solving with client relationships and event management

  • Must be able to work nights and weekends

Primary Location: US-CA-San Francisco

Organization: Grand Hyatt at SFO

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: SAN025944

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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