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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, servicing solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring products to market.

Role Description:

Amex Digital Labs is seeking a Senior Product Manager to lead the Apple Pay product strategy, defining new features, shaping the customer experience, and innovating the digital payments experience for Card Members around the world. They will represent the product with internal and external audiences, acting as the main point of contact with any partner product teams. They will also lead two Associate Product Managers to deliver against the roadmap and be responsible for ongoing product performance.

Key Responsibilities:

• Balance the needs of customers and stakeholders to define the product roadmap, features, and prioritize the backlog for delivery to market

• Partner with engineering, business development, internal colleagues, and external partners to deliver new features

• Partner across the network, merchant, and account management product teams to maintain product availability and world class payment experiences

• Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders.

• Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.

• Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.

• Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog

• Lead two Associate Product Managers, providing day-to-day mentorship, guidance, and supporting their professional development

• Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

Qualifications:

• 5 years of Digital Product experience

• People leadership experience

• Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality

• Experience partnering with engineering and the product development process; known as a business person who can talk tech

• Detail oriented, able to identify key questions and experienced in making product decisions

• Excellent communication and relationship skills with ability to engage, influence and inspire partners to drive teamwork and deliver results

• Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company

• Bachelor's Degree required

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-California-San Francisco

Schedule Full-time

Req ID: 24010238