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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

• About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Core Diagnostic commercial team, will be based in Puerto Rico . We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. What You’ll Do Implement processes & foster culture that drive operational excellence in line with strategic initiative roadmap

• Develop talent via clear expectation setting, creating development plans for top talent, retaining top talent, proactively managing poor performance

• Manage customer service activities to ensure high customer satisfaction levels and service at distributor channel and direct sales channel.

• Participate in formulation of key business strategies, policies, and procedures to meet business goals.

• Communicate and collaborate with key stakeholders (finance, Strategic pricing, commercial, logistics) to deliver relevant insights based on identified business requirements.

• Ensure compliance to all critical business requirements, contracting policies and procedures

• Serve as liaison with the Office of Ethics & Compliance and US & International Legal departments to access to latest pre-approved terms & conditions, as well as to serve as guidance in any issues raised pertaining to contracting matters and contract modifications, as applicable. (3PP)

• Lead and manage processes with distributor, direct customers and Abbott’s affiliates for DXCAM region

• Manage information in DXCMS System (Oasis) and per source: PR, US, and Germany

• Manage IT support personnel on Master Data management for changes corresponding to Customer / Distributors information according to policies to be applied in OASIS, SAP GER, SAP US, Amber Road US, and ADMS US system.

• Owen the price exhibit, annual new prices system update, and contract update process.

• Owen the Rebates process to Distributors together with Strategic pricing, making sure the rebate and chargeback payments with supporting documentation are in line with the contracts.

• Liaison between Customer Service team and Commercial team.

• Managing AR initiatives working with CFS/IFO

• Direct management responsibilities requiring the ability to lead, direct, evaluate, and develop staff to ensure resources are used effectively and work schedules and targets are met.

​ Required Qualifications

• Bachelor's degree in business administration or medical technology; MBA desirable.

Minimum of 5 years of relevant experience within the diagnostics or medical devices industry in Customer Service, contract compliance, accounting, planning & reporting, and customer service experience.

• Ability to deliver high quality work in a fast-paced environment.

• Dynamic, motivated, resourceful, and results-oriented creative thinker and problem solver

• Excellent communication and interpersonal skills

• Bilingual: English and Spanish.

• Excellent verbal and written communication and presentation skills in both English and Spanish.

• Proficient in MS office tools, PowerPoint, Excel, Word, Microsoft Power BI

• Viable to travel 25%

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $88,700.00 – $177,300.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com