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On-Site Service Engineer (1 of 2) | Santa Clara, CA - 2406207050W

Description

Johnson & Johnson is recruiting for an On-Site Service Engineer supporting the Service Repair Center. This position is located in Santa Clara, CA.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges. We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.

Position Summary

The On-Site Service Engineer provides frontline support by resolving robotic system issues utilizing technical expertise and troubleshooting. The On-Site Service Engineer installs, services, maintains and modifies Ethicon Surgical Robotic platforms at our internal sites, primarily in an R&D, manufacturing and Quality environment. The On-Site Service Engineer uses critical thinking to resolve issues within defined procedures and practices to identify the appropriate action to rapidly repair equipment. The On-Site Service Engineer operates independently within their defined support and product areas. Ethicon offers a team-based environment with opportunities to benchmark, mentor and receive expert technical support.

Key Responsibilities

• Perform service, preventative maintenance, modifications and installations of Ethicon robotic products within J&J MedTech facilities with minimal direction.

• Provide on-site repairs; responsible for delivering both timely and effective repairs.

• Provide adequate support to operators to ensure optimal system performance, resulting in customer satisfaction.

• Work closely and collaboratively with fellow Ethicon team members, including R&D engineers, Quality systems representatives, manufacturing teams, the Service repair center engineers, Service Repair center technicians, and Technical Training to ensure team objectives are met.

• Cross train and/or provide on the job training of new and existing team members as directed.

• Responsible for completing assignments as directed by the on-site service manager to complete day-to-day on-site service calls and provide systems support.

• Perform necessary administrative duties accurately.

• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.

• Job will generally be performed within J&J MedTech facilities.

• Sited may have exposure to hazardous materials, waste, airborne particles and allergens.

• Days and hours of work are flexible Monday through Friday, generally 8:00 a.m. to 5:00 p.m.

Qualifications

Required:

• Minimum of a Vocational, Certificate, Technical or Associate Degree in a technical or scientific discipline is required.

• A minimum of 4 years experience working in a service environment is required.

• Self-starter with strong customer service skills as well as excellent interpersonal skills.

• Demonstrate excellent judgment in customer relations and in handling company resources.

• Willingness to work different shifts as business needs dictate.

• Willingness to participate in an on-call rotation after training and certification is completed.

• Must be able to occasionally lift and/or move up to 50 lbs.

• Occasional evening and weekend work may be required as job duties demand.

Preferred:

• Bachelors Degree in an Engineering field.

• Advanced Technical Degree.

• Biomedical technician experience.

• Prior experience resolving problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment is preferred.

• Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820.

• Prior experience delivering technical support and servicing medical devices.

• Prior experience entering command lines, troubleshooting utilizing SW/FW command line.

• Prior experience with Ubuntu and/or Linux.

• System log file interpretation.

• Prior field service supporting complex systems at the system level.

• Troubleshoot at the system level.

The anticipated base pay range for this position is $89,000 to $140,185.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation up to 120 hours per calendar year.

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington up to 56 hours per calendar year.

• Holiday pay, including Floating Holidays up to 13 days per calendar year.

• Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits .

This job posting is anticipated to close on 9/3/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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Primary Location NA-US-California-Santa Clara

Organization Auris Health, Inc. (6267)

Job Function Field Service Engineering

Req ID: 2406207050W