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Job Information
Hyatt Assistant Director of Rooms in SAVANNAH, Georgia
Description:
We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service.The Assistant Director of Operations is responsible for all duties of the Rooms operation with an emphasis on Housekeeping and peak cleanliness levels in all areas of the property.This position requires strong attention to detail, room revenue, occupancy analysis, leadership skills, and the ability to effectively collaborate with department heads, guests, and fellow colleagues.
Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Assimilate operational statistics quickly to enhance best practices
Develop standards & operational procedures in all areas of the operation
Solid understanding of efficient housekeeping practices, laundry supplies, and pars
Oversee inspections consistently to be maintained up to Thompson Standards
Assure all safety and security policies and procedures are followed
Track marketing plans & objectives based on locale & property needs within budgets
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies & maintain a working relationship with suppliers/vendors
Remain up to date on latest housekeeping and laundry technology to ensure maximum efficiency
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Work diligently in financials for both understanding & sharing for monthly financial reviews with senior hotel directors
Hire, train, & develop subordinate managers & colleagues
Prepares occupancy forecasting
Ensure OSHA and ADA policies are adhered to
Assist with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
Ensures proper staffing levels for customer service goals & labor costs through schedule approval processes
Coach and counsel employees to reflect Thompson service standards and procedures
All other duties as assigned by leadership
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
5 years or more of progressive hotel Rooms senior management experience (typically with Hyatt).
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Guest experience feedback systems, Microsoft Word, & Excel
Must have excellent organizational, interpersonal and administrative skills
Primary Location: US-GA-Savannah
Organization: Thompson Savannah
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: SAV003118
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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