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Job Information

Marriott Franchised Assistant Front Office Manager in Seattle, Washington

Job Number 21014178

Job Category Rooms & Guest Services Operations

Location Residence Inn Seattle Downtown/Lake Union, 800 Fairview Avenue North, Seattle, Washington, United States VIEW ON MAP (https://www.google.com/maps?q=Residence+Inn+Seattle+Downtown%2FLake+Union%2C800+Fairview+Avenue+North%2CSeattle%2CWashington%2CUS)

Brand Residence Inn

Schedule Full-Time

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, InnVentures, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The flagship Residence Inn by Marriott downtown on Lake Union is now hiring for an Assistant Front Office Manager. If you have prior hotel front desk experience and are ready for the next step in your hospitality career, apply to join our team at this award-winning hotel.

Job Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As an Asst Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

As an Asst Front Office Manager, you will:

  • Oversee hiring, training, coaching, mentoring and scheduling for the front office team.

  • Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.

  • Apply problem solving skills to resolve guest issues to their satisfaction.

  • Supervise ordering and inventory for front office supplies within a set budget.

  • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.

  • Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.

  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.

  • Support the goals of the hotel through teamwork and collaboration with all departments.

To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. Previous hotel customer service experience is required. Applicants must be available to work evenings, weekends and holidays.

This company is an equal opportunity employer.

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