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Job Information

Starbucks Coffee Company mgr global logistics II, Supply Chain in Seattle, Washington

This job contributes to Starbucks success by leading the design and implementation of logistics platforms, processes and systems across the Starbucks network. Facilitates development of processes and systems that are cost-effective and that accommodate global growth and generate value for Starbucks stores and customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:

  • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

  • Provides a common vision, sets priorities and defines roles and responsibilities for partners and cross-functional work teams.

  • Supports the implementation of enterprise-wide and department priority programs to ensure the success of the Company.

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:

  • Develops and manages resource plans for various initiatives.

  • Develops financial plans and aligns them with stakeholders.

  • Develops logistics strategies to support internal and external business partners, including distribution network infrastructure, transportation trade lane alignment, proactive capacity planning for distribution centers and transportation and identification and alignment of system tool needs with the business.

  • Develops metrics and reports to monitor internal performance and thrid party logistics, carriers and provider goals.

  • Develops, aligns and implements the environmental strategies for global logistics to complement Starbucks global Corporate Social Responsibility program.

  • Develops, aligns and implements the outsourcing strategy for global logistics providers including third party logistics (3PLs), carriers and value added service providers.

  • Plans and manages business unit or department processes and practices to ensure that programs are aligned with company business goals and objectives.

  • Prepares, communicates and educates business partners and team on changes in policies and practices within the organization. Liaises and negotiates with suppliers and customers.

  • Provides a clear vision and goals for the global logistics team.

  • Responsible for developing the long-term strategic planning of operations and service levels globally which are aligned to the overall, growth plans of the global business

  • Responsible for establishing and implementing the strategy to reduce overall logistics costs through optimization and provider consolidation (where applicable).

  • Responsible for overall implementation of the business strategy by setting priorities to which the industry and Starbucks and business units are targeted.

Business Requirements - Providing functional expertise and executing functional responsibilities:

  • Be knowledgeable of the regulatory and legal aspects as relating to the economics of distribution and transportation; as well as all aspects of distribution services, costs, operations and negotiations.

  • Coordinates and controls the strategy and tactics that impact order cycle and associated information systems.

  • Coordinates with internal business units and external customers to identify their needs and expectations and develops appropriate tactical and strategic solutions.

  • Cross-functional liaison between Starbucks business units and supply chain operations (Demand / Supply - Planning, IT, Finance, Procurement and Manufacturing).

  • Develops and implements reporting processes to communicate project status to project teams and other stakeholders.

  • Ensure organizational priorities are communicated to Supply Chain field partners in a timely and effective manner.

  • Ensure that organizational priorities are communicated to team in a timely & actionable manner.

  • Ensures that customer care and supplier management processes policies and guidelines are up to date, aligned with all supply chain teams, and accessible to appropriate partners.

  • Identifies and manages both innovation and optimization (eg : value added service) opportunities (including service / cost improvement initiatives throughout global logistics).

  • Lead in continuously improving performance across the total supply chain.

  • Leads design and implementation of common distribution processes and systems across the Starbucks network. Ensures that processes and systems improve service, gain efficiencies, increase capacity and reduce costs.

  • Leads the design and implementation of distribution network models that support business decisions for global market growth and distribution, transport, capacity and location requirements.

  • Manages partner's skill development around technical logistics management processes.

  • Manages strategic relationships with Starbucks business units, functional areas and internal and external distribution service providers to support overall business requirements around the raw material, manufactured and retail supply chains.

  • Manages the process for evaluating bids, negotiating contracts and monitoring performance of third-party logistics and carriers.

  • Oversee the implementation and execution of internal and external supply chain distribution processes, systems and technology that direct and disseminate flow of information while producing economic and efficiency benefits to all business partners.

  • Partners with Tax and Customs partners to design, implement and manage processes to ensure compliance with customs regulations around the world. Assists with customs audits.

  • Provide operational oversight to logistics contracts negotiated by procurement.

  • Represent Starbucks best interests to local, state, federal agencies.

  • Responsible for all aspects of third-party supplier management for distribution centers and central distribution centers operations (e.g., day-to-day contract administration including defining key performance indicators and holding vendors accountable to metrics, conducting periodic business reviews, ensuring timely and effective launch of new programs).

  • Support the logistics policy enterprise wide.

  • Uses problem-solving and alternatives analysis methodologies to assess the financial and operational impact of business initiatives. Assesses critical information required to make effective decisions or recommendations for process changes.

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

  • Challenges and inspires partners to achieve business results.

  • Conducts and ensures the completion of performance reviews.

  • Ensures partners adhere to legal and operational compliance requirements.

  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.

  • Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results.

Summary of Experience

  • Client Management / Client Customer Care (7 years)

  • Negotiating, budgeting and managing relationships with third party logistics providers (6 years)

  • Developing outsourcing strategies (5 years)

  • Implementation of warehouse and inventory systems (5 years)

  • Managing a Team (5 years)

  • Project management (4 years)

  • Strategic planning (3 years)

  • Network layout and process design (distribution &/or transportation)

Required Knowledge, Skills and Abilities

  • Team-building skills

  • Ability to communicate clearly and concisely, both orally and in writing

  • Ability to provide technical leadership

  • Ability to work independently

  • Results-oriented

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.

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