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Job Information

Caterpillar, Inc. Customer Solutions & Technology Manager in Seguin, Texas

Career Area:

Digital

Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a greater than 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

As a Customer Solutions & Technology Manager, you will be responsible for the delivery of condition monitoring and diagnostic recommendations to Industrial OEM customers, as well as the supporting digital technology and infrastructure developments that underpins IPSD’s digital A/M offerings, in collaboration with enterprise service organizations.

About IPSD

Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L engines that not only power Caterpillar machines, but also power over 5000 other applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

Job Duties/Responsibilities may Include, but are not limited to:

  • Establishes, develops and manages a team of specialized condition monitoring analysts to deliver reliable engine and equipment operational insights to IPSD OEM customers

  • Integrates and leverages advanced diagnostic tools into the IPSD digital offering to deliver diagnostics insights, as well as service parts recommendations

  • Collaborates with engine Subject Matter Experts (SMEs) to resolve complex, non-standard customer application issues, and contributes to improving the accuracy and reliability diagnostic tools

  • Responsible for the translation of VOC/customer requirements into digital product requirements for digital New Product Introduction (dNPI) projects

  • Accountable for driving the delivery of dNPI software solutions with internal service providers in support of digital offering roadmap.

  • Collaborates with product teams and other functions to identify, prioritize, and integrate relevant digital technology into digital customer solutions

  • Key stakeholder in development of Go-to-Market strategies for emerging, newly developed digital technology solutions

  • Develops and maintains a multi-generational product plan (MGPP) of key digital offerings and aligns that with key stakeholders across organization.

Required Qualifications:

  • Requires a college or university degree, technical certification or equivalent experience.

  • 10 or more years of experience working in product development, product support or aftermarket services

  • At least 5 years’ experience leading or supporting the development of digital products or platforms

  • At least 3 years’ experience in a condition monitoring function, with direct customer interaction; engine domain understanding a plus

  • Strong execution ability, with expertise leveraging project management methodologies

  • Capability to influence key stakeholders (including peers, senior leaders across other organizations)

  • Interpersonal skills to deal with sensitive, emotional or potentially controversial situations.

Top Candidates Will Have:

  • In-depth knowledge of information systems and processes around ingestion and storage of telematics data, as well as the harvesting and delivery of that data for value-added insights

Travel:

  • Up to 25%

Additional Information:

  • Domestic relocation assistance IS available for this position.

  • This position can be located in either Peoria, IL, Seguin, TX or Peterborough, UK and offers a flexible work environment

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

  • Competitive salary and annual bonus program

  • Medical, dental, and vision coverage​

  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)​

  • Company-matched 401(k) plan

  • Stock option opportunity over time

  • Health savings account (HSA)​

  • Flexible spending accounts (FSAs)​

  • Short and long-term disability coverage​

  • Life Insurance​

  • Paid parental leave​

  • Healthy Lifestyle Programs​

  • Employee Assistance Programs​

  • Voluntary Benefits (Ex. Accident, Identity Theft Protection)

  • Strong community involvement

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI-Hybrid

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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