UnitedHealth Group Supervisor Customer Service - Sharonville, OH in SHARONVILLE, Ohio

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Primary Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members

  • Set priorities for the team to ensure task completion and performance goals are met

  • Coordinate work activities with other supervisors, managers, departments, etc.

  • Identify and resolve operational problems using defined processes, expertise and judgment

  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit

  • Impact of work is most often at the team level

  • Providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. (Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.)

Required Qualifications:

  • Undergraduate degree or equivalent experience

  • 1+ year of supervisory/leadership experience

  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment

  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

Preferred Qualifications:

  • 2+ years customer service experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Customer Service, Supervisor, Sharonville, OH, Ohio