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Bank of America Merchant Account Specialist in Spokane, Washington

Merchant Account Specialist

Plano, Texas;Richmond, Virginia; Spokane, Washington; Atlanta, Georgia; Phoenix, Arizona; Chicago, Illinois; Charlotte, North Carolina

Job Description:

Centralized Merchant Account Specialists are responsible for managing day to day relationships with clients. The primary responsibilities include retaining existing revenue, seeking opportunities to deepen solutions per relationship, net new opportunities for lower merchant revenues ($50K and below), manage pricing & profitability, and direct phone/web-based clients calling.

The MAS will liaise regularly with local Treasury Sales teammates (TAMS) on cross sale opportunities and IAs on fulfillment request & dedicated Bronze Servicing member for service requests. The MAS is responsible for coordinating regular relationship review meetings with the Treasury and client team and will look at any process inefficiencies, improvements and industry initiatives that would benefit the client.

MASs will work in partnership with Local Merchant Sales and Merchant Treasury Sales Officers and Relationship Managers to ensure clients are receiving excellent coverage, and will recommend changes when a move to local coverage or other options are appropriate.

Responsibilities include but not limited to the following:

Maintain strong client & internal relationships / direct client engagement

  • Manage the day to day merchant client relationship

  • Build trust with the client and expand existing relationship through regular contact

  • Maintain a strong working relationship with the Treasury and client team

  • Actively engage in account planning exercises

  • Identify cross-sell opportunities through account analysis & regular client interaction

  • Help client to navigate the bank within Merchant, GTS and other areas of the bank

  • Manage client escalations and keep internal team informed

  • Coordinate and deliver on Merchant business reviews or supplement existing Treasury Business reviews with Merchant updates

Revenue

  • Protect and grow revenue

  • Monitor revenue on closed deals to ensure revenue realization

  • Perform monthly revenue analysis for all clients in portfolio – manage revenue attrition accordingly & prevent revenue leakage

  • Conduct internal profitability and pricing reviews – take action accordingly

Client Fulfillment / new business requests

  • Manage additional business requests or modifications to existing client structure

  • Ensure active engagement of deals in implementation and drive revenue ramp up for new business won “mandate to close”

  • Attend complex implementation calls as required - escalate potential roadblocks early

  • Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly

  • Respond to all client and partner requests in a timely manner and keep stakeholders up-to-date on progress

Manage pipeline

  • Manage all deal stages on Navigator for Account Manager originated deals

  • Coordinate with Treasury to keep Navigator up to date as appropriate

  • Ensure deal status is updated regularly

Pricing

  • Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly

  • Conduct regular pricing and profitability reviews

Request for Proposal (RFP) Processes

  • Manage re-bids

Other

  • Ensure use of client buy box and roadmap for clients move to Falcon

Required Skills:

  • 4-5 years of work experience in the merchant and or treasury management field

  • Strong and demonstrated client facing skills; able to clearly communicate and influence clients and business partners over the phone/virtually

  • Working knowledge of Merchant and ability to understand Bank of America operating platforms (IMPACS, Interact, Navigator, GFO)

  • Working knowledge of Merchant and or GTS products, capabilities and applicability to various client segments

  • Strong client selection discipline and understanding of Risk Framework; Proficient in identifying and managing appropriate risk

  • Ability to grow relationships and develop new revenue opportunities

  • Effective communication with client and internal business partners, verbally and in written form

  • Ability to identify and escalate potential issues early

  • Ability to prioritize and manage a portfolio clients

  • Strong organizational skills and time management

Desired Skills:

  • Passionately curious – motivated by understanding client relationships, areas for growth, efficiencies and making practical, meaningful suggestions to simplify and improve

  • Courageous; innate comfort in challenging status quo, debating issue that negatively impact client experience and shareholder value

  • Demonstrates accountability end-to-end, irrespective of issue, ability to coach/mentor junior associates and work independently

  • Knowledge of bank network and effective business partnering

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Centralized Merchant Account Specialists are responsible for managing day to day relationships with clients. The primary responsibilities include retaining existing revenue, seeking opportunities to deepen solutions per relationship, net new opportunities for lower merchant revenues ($50K and below), manage pricing & profitability, and direct phone/web-based clients calling.

The MAS will liaise regularly with local Treasury Sales teammates (TAMS) on cross sale opportunities and IAs on fulfillment request & dedicated Bronze Servicing member for service requests. The MAS is responsible for coordinating regular relationship review meetings with the Treasury and client team and will look at any process inefficiencies, improvements and industry initiatives that would benefit the client.

MASs will work in partnership with Local Merchant Sales and Merchant Treasury Sales Officers and Relationship Managers to ensure clients are receiving excellent coverage, and will recommend changes when a move to local coverage or other options are appropriate.

Responsibilities include but not limited to the following:

Maintain strong client & internal relationships / direct client engagement

  • Manage the day to day merchant client relationship

  • Build trust with the client and expand existing relationship through regular contact

  • Maintain a strong working relationship with the Treasury and client team

  • Actively engage in account planning exercises

  • Identify cross-sell opportunities through account analysis & regular client interaction

  • Help client to navigate the bank within Merchant, GTS and other areas of the bank

  • Manage client escalations and keep internal team informed

  • Coordinate and deliver on Merchant business reviews or supplement existing Treasury Business reviews with Merchant updates

Revenue

  • Protect and grow revenue

  • Monitor revenue on closed deals to ensure revenue realization

  • Perform monthly revenue analysis for all clients in portfolio – manage revenue attrition accordingly & prevent revenue leakage

  • Conduct internal profitability and pricing reviews – take action accordingly

Client Fulfillment / new business requests

  • Manage additional business requests or modifications to existing client structure

  • Ensure active engagement of deals in implementation and drive revenue ramp up for new business won “mandate to close”

  • Attend complex implementation calls as required - escalate potential roadblocks early

  • Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly

  • Respond to all client and partner requests in a timely manner and keep stakeholders up-to-date on progress

Manage pipeline

  • Manage all deal stages on Navigator for Account Manager originated deals

  • Coordinate with Treasury to keep Navigator up to date as appropriate

  • Ensure deal status is updated regularly

Pricing

  • Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly

  • Conduct regular pricing and profitability reviews

Request for Proposal (RFP) Processes

  • Manage re-bids

Other

  • Ensure use of client buy box and roadmap for clients move to Falcon

Required Skills:

  • 4-5 years of work experience in the merchant and or treasury management field

  • Strong and demonstrated client facing skills; able to clearly communicate and influence clients and business partners over the phone/virtually

  • Working knowledge of Merchant and ability to understand Bank of America operating platforms (IMPACS, Interact, Navigator, GFO)

  • Working knowledge of Merchant and or GTS products, capabilities and applicability to various client segments

  • Strong client selection discipline and understanding of Risk Framework; Proficient in identifying and managing appropriate risk

  • Ability to grow relationships and develop new revenue opportunities

  • Effective communication with client and internal business partners, verbally and in written form

  • Ability to identify and escalate potential issues early

  • Ability to prioritize and manage a portfolio clients

  • Strong organizational skills and time management

Desired Skills:

  • Passionately curious – motivated by understanding client relationships, areas for growth, efficiencies and making practical, meaningful suggestions to simplify and improve

  • Courageous; innate comfort in challenging status quo, debating issue that negatively impact client experience and shareholder value

  • Demonstrates accountability end-to-end, irrespective of issue, ability to coach/mentor junior associates and work independently

  • Knowledge of bank network and effective business partnering

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22003864

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Thomas Freeman

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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