We Hire America Jobs

Merchant Portfolio Analyst - Implementation Specialist

Louisville, Kentucky;Deerfield Beach, Florida; Charlotte, North Carolina; Spokane, Washington

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Merchant Portfolio Analyst - Implementation Specialist is responsible for managing the end-to-end implementation of merchant payment processing solutions. This role ensures that clients are onboarded efficiently, payment processing systems are integrated successfully, and projects are completed in a timely fashion and within scope. The Merchant Portfolio Analyst-Implementation Specialist partners across the broader organization and with key vendors to drive client experience and operational excellence

Job Responsibilities:

• Oversee the implementation of merchant processing solutions from initiation to completion

• Develop and maintain project plans, timelines, and deliverables

• Manage multiple client implementations simultaneously

• Collaborate with internal teams (Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, Vendors) to drive implementations to completion

• Serve as the primary point of contact for merchant clients during assigned implementation

• Work with internal partners to gather to gather required documentation during intake for client implementations

• Complete and submit of CIMS Implementation Request and Acquiring Solutions Intake form for assigned implementation projects

• Complete and submit all applicable boarding templates and forms, as needed

• Engage required resources as needed to complete tasks for a successful implementation

• Facilitate and attend implementation project meetings, as needed to ensure successful completion of assigned implementation projects

• Track and provide updates on assigned implementation status via implementation item/record creation

• Research, escalate, and resolve issues during implementation to ensure a timely implementation

• Work closely with client and technical resources to troubleshoot and resolve technical issues during implementation

• Perform post-implementation validation (auth/settle/funding/interchange/billing)

Job Requirements:

• BA/BS Degree or equivalent work experience

• 3+ years Payments and Merchant Payment Processing experience

• Strong business acumen and analytical skills

• In-depth knowledge of merchant services

• Team player with proven ability to interact and collaborate well with others

• Focused on client satisfaction and client experience

• Ability to influence and ensure successful outcomes

• Proven ability research and resolve complex issues

• Ability to work independently with minimal supervision

• Strong organizational skills

• Demonstrated effective communication skills, including written, oral, and presentation skills

• Effective planning, prioritization and time management acumen

• Ability to coach colleagues with less experience and/or knowledge, as necessary

• Proficient in Microsoft Office suite (i.e Outlook, Word, Excel, PowerPoint, and OneNote

• Ability to quickly learn new processes and procedures

• Previous Project Management experience and working with cross-functional team is a plus

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.