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Job Description

Job Summary

Under directive supervision, uses extensive knowledge and skills obtained through formal education and work experience to perform quantitative and qualitative analysis. Supports operational and business management activities related to Supplier Performance Monitoring, Exit Strategies, Service Level Agreements, Business Continuity Planning, Record Retention and Issue Tracking. Assesses and escalates risks. Performs monitoring activities to ensure compliance with established policies and banking regulations. Prepares and distributes analytical reports.

Essential Duties and Responsibilities

· Prepare and distribute daily and periodic reports on areas of concertation (Supplier Risk, Business Continuity, Service Level Agreements, etc.), weekly, monthly and quarterly.

· Collect and review data for accuracy and provide commentary on exceptions.

· Assist in the design, development and testing of reports and departmental process tools.

· Coordinate efforts between Risk Management and the business units to resolve

exception/exposure items and assist in preparation of responses for Senior Management

inquiries.

· Provide analysis and commentary regarding monitoring of operational activities and systems.

· Support analysis of business processes, procedures, and information requirements to resolve

problems and improve workflow and process efficiency/continuity.

· Analyze business processes for monitoring requirements to comply with PCI and bank regulatory

guidelines.

· Assist with bank dataflow specifications, interface requirements, and flow charts.

· Facilitate and track critical supplier service level monitoring, business performance reviews,

supplier risk mitigation plans, issues tracking and exit strategies

· Facilitate and track Business Continuity reviews, failover testing, and Impact Analysis for all bank

departments.

· Perform other duties and responsibilities as assigned.

Knowledge of

· Advanced Visio and Excel spreadsheet skills.

· Advanced Smartsheet skills

· Basic project management skills

· Basic principles of accounting.

Skill in

· Risk operations, work processes, internal controls and banking regulations.

· Data analysis support.

· Critical thinking, problem solving, and creativity.

· Use appropriate interpersonal styles and communicate effectively in a remote environment, both

orally and in writing, with all organizational levels.

· Using required software applications to produce correspondence, reports, electronic

communication, spreadsheets, and databases.

Ability to

· Analyze, organize and prioritize multiple tasks and meet deadlines.

· Interpret, analyze and apply information.

· Stay abreast of industry best practices, procedures, and techniques.

· Develop strong working relationships with business partners.

· Provide high level customer service.

· Comply with established standards and procedures.

· Work independently as well as collaboratively within a remote team environment.

· Establish and maintain effective working relationships at all levels of the organization.

Education

Bachelor’s: Accounting, Bachelor’s: Computer and Information Science

Work Experience

General Experience - 7 to 12 months

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor

Priority will be given to protected veterans

EOE/AA: Female/Minorities/Disabled/Protected Veterans/LGBT

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