Job Information
Duke Energy Work Management Specialist I or II - Metering Services in St. Petersburg, Florida
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Position Summary:
Work Management Specialist I
This position is the learner level of the Metering Specialist classification hierarchy. This position is responsible for providing metering support for Metering Services, Customer Experience & Services, and Customer Delivery, while working within the parameters of established processes and standards. This position is accountable for providing accurate and timely work results which support safety, reliability, and cost management while providing quality customer service.
Work Management Specialist II
This position is the intermediate level of the Metering Specialist classification hierarchy. Employees at this level solve more complex problems. This position is responsible for providing technical and analytical support for Metering Services, Customer Experience & Services, and Customer Delivery. Individual will be expected to work within the parameters of the established processes and standards while using independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, cost management, while providing exceptional customer service.
Responsibilities
Build knowledge through training of metering processes
Develop intermediate understanding of navigating Work Orders in Maximo
Maintain intermediate knowledge of Microsoft Office products(I.E. Teams, Word, Excel, SharePoint, etc.)
Increase user proficiency of Microsoft Office Products
Use available tools and systems to efficiently execute processes
Ensure metering updates and corrections are completed in a timely manner
SS9 order dispatching to field service reps
Create appropriate BPEM in BDEx for tasks that require action by other internal groups(I.E. Customer Delivery, Revenue Services, Accounts Receivables, etc.)
Utilize analytical skills for complex metering scenarios
Review metering reports and perform follow-up tasks as needed
Provide preliminary research for metering related issues and inquiries
Assist with comprehensive research and root cause analysis for metering related issues and inquiries
Take ownership of issues and problems until metering tasks are resolved, requesting assistance as needed
Remain professional and courteous in all contact and communications
Maintain excellent communication skills to metering services, management, and customers
Collaborate with other work groups to ensure desired customer experience
Follow record retention guidelines (as they apply)
Maintain confidential company/employee information in a professional and discreet manner
Work in partnership with leadership to identify training needs or growth opportunities
Cost Management
Ensure timesheet is accurately recorded in time management system in accordance with payroll guidelines
Process invoices, expense reports, and/or reconcile company credit card
Reliability
Achieve acceptable levels of availability during normal work schedule
Perform storm duties assigned according to storm response level
EE Engagement/Safety
Support Human Performance safety culture through active participation in safety meetings
Follow ergonomic and office safety guidelines
Support corporate initiatives
Demonstrate a commitment to continuous learning and development
Basic/Required Qualifications
Note: This posting is for one open position. Dependent on relevant experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist I
- High School/GED degree
Work Management Specialist II
High School/GED degree
2 years related work experience.
Desired Qualifications
- Experience with SAP and BDex
Additional Preferred Qualifications
Possesses a working knowledge of Microsoft Office Software
Possesses a general knowledge of applications used in Delivery Operations
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Prioritizes work effectively
Supports changing work environments, processes, and policies
Proficient in system applications used in Delivery Operations
Knowledge of local ordinances, permits, and inspections
Previous customer service experience
Working Conditions
- Hybrid – Work will be performed from both remote and onsite. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Monday, September 30, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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