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QUESTIONNAIRE-6-38

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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

This role reports to the Manager of Quality Assurance and is based at the Stockbridge Distribution Center (DC). The candidate will support DC QA management and auditing teams in addressing quality failures and overseeing quality-related projects. Additionally, they will serve as a key resource in developing and maintaining departmental standard operating procedures (SOPs).

Daily Operations (50%)

• Collaborate with internal business partners to communicate the status and impact of quality failures, ensuring all failures are documented accurately.

• Monitor and respond to failure/rework-related email correspondence in a timely and professional manner.

• Review DC audit results and coordinate follow-up actions with DC audit supervisors, escalating issues to QA management where necessary.

• Review product inspection data for process compliance and accuracy, escalating discrepancies when identified.

• Support the QA management team in developing, documenting, and maintaining departmental SOPs.

• Engage with DC teams to understand their needs and goals, assisting with administrative tasks as required.

Rework Planning & Tracking (25%)

• Maintain records and report weekly rework project statuses, updating Jira cases as needed.

• Oversee quality rework projects by estimating costs, creating schedules, facilitating communication with third-party rework providers and internal functional teams, and managing work orders as well as logistical arrangements when necessary.

• Verify and process third-party rework invoices efficiently.

• Collaborate with DC QA, Corporate Operations, and Inventory Control teams to manage system locks/unlocks as required.

Other Responsibilities (25%)

• Prepare and distribute monthly QA reports.

• Lead or assist with quality-related projects as assigned.

WE’D LOVE TO HEAR FROM YOU IF:

Must have:

• Exceptional attention to detail with the ability to identify and resolve inconsistencies.

• Strong organizational abilities and multitasking skills.

• Excellent verbal and written communication skills.

• Proven ability to build and maintain cross-functional working relationships.

• Self-motivated with a proactive approach to improving processes and achieving results.

Preferred skills and experience:

• Bachelor's Degree, or 2+ years applicable administrative experience in lieu of degree.

• Prior experience in supply chain operations, quality assurance or apparel/textiles.

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.