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Job Information

Hyatt Director of Operations in STOWE, Vermont

Description:

We believe our guests select The Lodge at Spruce Peak and Hyatt Hotels because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. The Lodge Director of Operations is responsible for aligning organizational strategies with our operational strategies and service initiatives to meet the hotel’s business objectives. This is a highly visible role with exposure to Senior and Corporate leadership and is best suited for an exceptional leader with excellent operational skills, service skills, integrity and accountability.

This person oversees the following:

  • Lodge Rooms division including Front Office, Housekeeping, Guest Services, Parking, and Recreation

  • Lodge F&B division including Outlets, Banquets, Conference Services and Retail

This person works closely with the departments of Finance, Facilities, Property Management, Sales, Revenue, and Human Resources. They will report to the Managing Director, Spruce Peak.

ESSENTIAL JOB FUNCTIONS

Works closely with the leaders of departments of Finance, Facilities, Property Management, Sales, Revenue and Human Resources to ensure the collaborative achievement of company objectives.

  • Primary executive responsible for driving service engagement throughout the Lodge, championing a service culture through purpose, process, training, relationships and motivation.

  • Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives

  • Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives

  • Leads with empathy and care. Embraces diversity and inclusion.

  • Confers with the LC and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions

  • Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new products and services related to resort-wide lodging

  • Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth

  • Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures for resort-wide lodging

  • Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction

  • Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices

  • Oversees the Lodge MOD program

  • Performs other responsibilities as needed.

  • Embraces diversity and is strategic in resolving cultural issues amongst team members.

  • Works closely with Hyatt Corporate leadership teams across multiple functions

Qualifications:

  • A minimum of seven years of experience in the hospitality industry including three at the Executive Committee Level

  • The proven ability to effectively balance being a Strategic Business Partner with being a hands-on leader.

  • A track record of success in hospitality leadership roles, preferably in multi-faceted, seasonal resorts.

  • Experience managing large and diverse teams.

  • Experience with exceptional service standards, preferably at a 4-Star or 4-Diammond property.

  • Experience with residential properties and home owners associations preferred.

  • Previous experience in partnering with key leaders at the property to achieve property and organizational objectives.

  • Bachelor’s Degree preferred in Business Administration, Hospitality Management, or the combination of related education and experience.

  • A clean driving record

  • Technically competent with hospitality software and Microsoft Office products.

  • Energetic self-starter, with strong leadership skills, work ethic, and highest level of integrity.

  • Effective oral, written, analytical, and interpersonal skills

The individuals at Spruce Peak work as a team, flexing with the business and operational needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other exempt jobs in the hospitality industry, this position requires a flexible schedule, possibly working in other departments, working holidays, weekends, events, and long hours as necessary.

Primary Location: US-Vermont-Stowe

Organization: Spruce Peak

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: STO000351

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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