American Express Junior Engineer - Mainframe Systems in Sunrise, Florida
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and contributes to Post-Implementation Reviews.
Participates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementation
Contributes to continuous service improvement by maintaining best practices and knowledge repositories
Reviews root cause analysis and resolution of problems
Participates in the development and deployment of preventative maintenance procedures
Participates in Disaster Recovery Testing
Participates in discussions between the Business Unit CIO and Infrastructure teams
Able to understand of Agile practices.
Able to understand and leverage data structures and associated components
Takes part in reviews of own work and reviews of colleagues’ work
Has understanding of the core tools used in business and data analysis
Incident and Problem management
Understanding of Service Level Management
Able to demonstrate analytical thinking and adaptive communication
Able to demonstrate problem solving
Understanding of the core components of application support
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Florida-Sunrise
Req ID: 21000318
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