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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position will be part of the Global Services Group – Automation COE team. We are delivering the next phase of flexible, business-maintainable tools which enable superior customer care and satisfaction for multiple business areas. As a key member in this organization, the Business Systems Analyst will develop and deploy multiple iterations of Automation and Robotics Process Automation (RPA) to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals.

This role has global scope, working across markets and business units to deliver on the long-term business strategy for Automation, encompassing both the creation and planning of new opportunities and the migration of existing automation processes to POA platforms. The role includes partnership with American Express Technologies (AET) and GCE. The incumbent will be part of a team of automation programmers and responsible for adhering to the principles of reusability and consolidation.

As a key member in this organization, the Business Systems Analyst will deploy multiple iterations of Robotics Process Automation (RPA) to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals.

The incumbent will be part of an agile team working on automation with responsibility for documentation and communication between all business partners and the rest of the scrum team.

How will you make an impact in this role?

• Prepare documentation of solution e.g. process mapping, action log, status reports

• Deliver Automation projects for internal Global Servicing Group customers

• Drive process assessments for Automation opportunities

• Provide mentoring to end users of Automation

• Build relationships with the broader team and business partners gaining insight into existing automation and opportunities

• Analyze processes to understand drivers of business exceptions and identify solutions

Minimum Qualifications

• Background in servicing processes, preferably Credit or Collections

• Experience in Agile delivery methodology, preferably certification as a product owner

• Strong problem-solving skills

• Understanding of SDLC including documentation, testing and project management

• Should have executed 3 software development projects (Automation projects preferred)

• Ability to manage multiple customers and stakeholders

Preferred Qualifications

• Strong analytical and organizational skills with the ability to manage multiple high-priority projects whilst meeting schedules

• Comfort and experience in working with both business and technology groups

• Good communication skills to clarify expectations and drive alignment

• Proven ability to successfully drive results within a matrix organization

• Ability to organize work with little day-to-day direction

• Sense of urgency, commitment to deadlines and deliverables

• Proven ability to independently overcome obstacles and resolve complex problems

• Experience in breaking down organizational barriers and to influence without direct authority

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Job: Project

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25000994