American Express User Experience Designer - Credit and Collections in Sunrise, Florida
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
This exciting position is part of the Credit and Collections Capabilities teams in the Global Services Group responsible for migrating and transforming our current technology. Over the next few years, we are embarking on the modernization of the Credit Servicing Portal. Our modern One Amex Technology will ultimately replace the old Credit systems we have today. If you have a passion for redesigning the User Experience for our Specialists to service Card Members over the phone or digitally this is a position for you. Our UX Designers partner closely with our Product Owners and Technologies teams to redefine how we deliver Servicing journeys across multiple Portals.
To achieve this we are bringing on a new UI/UX Designer that will focus on creating designs and artifacts for the existing and new Servicing Portals for Credit and Collections in partnership with key stakeholders (Operations, Technology, Risk Management and Strategy) enabling Specialists to provide superior service in the phone channel as well as support integrated digital products used by our Customers to achieve their goals across American Express products.
The UI/UX Designer will leverage One Amex architecture with UX standards and reusability to identify new/different ways to create simple and intuitive servicing journeys.
We are seeking a candidate with a creative mindset, passion for the customer experience and an eye towards business efficiency.
Key Job responsibilities:
Identify opportunities to reuse existing UX assets for standardization and acceleration of new designs
Undertake UX research activities to help evaluate, design and test new servicing experiences and/or enhancing existing ones.
Partner closely with Product, Strategy, Operations and Engineering teams to come up with the best sustainable design solutions.
Ensure solutions are consistent and designed according to user centered principles
Produce high fidelity designs and interactive prototypes for both business and engineering teams to consume
Be the voice of the customer to internal teams and business partners - and feed in appropriate recommendations based on insights to drive development and decision making
Give and solicit feedback from fellow designers in order to constantly raise the bar
Adhere to design standards defined by the DLS and Capabilities UX COE
Follow the standard design approach from intake through implementation
Needs to be highly inquisitive, seek to understand the bigger picture and be proactive to improve and create change in the UX space
Bachelor's Degree in Computer Science, Product/Interaction Design, or equivalent experience
At least 2 years of experience in UX and UI required; strong understanding of user centered design principles and processes
Familiarity working in lean/agile product development environment
Fluency in current industry UX design tools, most notably, Sketch, Invision, and/or other UX prototyping software
Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don’t align to user and business goals
Excellent influencing/communication skills, both written and verbal
Comfort and experience in working with both business and technology groups
Demonstrated ability to manage ambiguity and drive results in a fast-paced environment
Ability to build strong Blue Box linkages at all organizational levels
Strategic thinker with the ability to work through complex business and operational problems
Global role with flexibility in work hours required
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Primary Location: US-Florida-Sunrise
Req ID: 21010181
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