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Job Information

American Express Vice President, Engineering – Global Servicing Technology in Sunrise, Florida

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Technology is a leading technology company dedicated to driving innovation in the financial services. With a commitment to excellence, we are embarking on an exciting journey to revolutionize our customer experience through the development of the Intuitive Servicing Portal. We are seeking a dynamic and strategic leader to join our team as the Vice President of Engineering, responsible for overseeing the design and delivery of this transformative initiative.

Overview

As the Vice President of Engineering for the Intuitive Servicing Portal Initiative, you will be a key driver in shaping the future of our company. Reporting directly to the Global Servicing and Corporate Technology Head Engineer, you will lead a talented engineering team to deliver a cutting-edge, user-centric portal that enhances customer engagement and satisfaction. This role requires a visionary leader with a proven track record in delivering complex software solutions and a deep understanding of the global servicing landscape.

Key Responsibilities

  • Strategic Leadership

  • Develop and execute a strategic roadmap for the Intuitive Servicing Portal Initiative, aligning with the company's overall objectives and customer experience goals.

  • Provide visionary leadership to the engineering team, fostering a culture of innovation, collaboration, and continuous improvement.

  • Team Management

  • Build, mentor, and lead a high-performing engineering team, ensuring the recruitment and retention of top talent.

  • Foster a collaborative and inclusive work environment that encourages creativity and excellence.

  • Project Oversight

  • Oversee the end-to-end design, development, and delivery of the Intuitive Servicing Portal, ensuring adherence to timelines, budget, and quality standards.

  • Collaborate with cross-functional teams, including product management, UX/UI design, and quality assurance, to ensure seamless project execution.

  • Technology Innovation

  • Stay abreast of emerging technologies and industry trends, leveraging this knowledge to drive innovation and maintain a competitive edge.

  • Evaluate and recommend technology solutions that align with the goals of the Intuitive Servicing Portal Initiative.

  • Stakeholder Collaboration

  • Collaborate with key stakeholders, including product managers, marketing, and customer support, to understand requirements and ensure the portal meets customer needs and expectations.

  • Communicate project progress, challenges, and successes to executive leadership and other relevant stakeholders.

  • Quality Assurance and Compliance

  • Establish and maintain robust quality assurance processes to ensure the Intuitive Servicing Portal meets high standards of functionality, usability, and security.

  • Ensure compliance with relevant industry regulations and standards.

Qualifications

  • Bachelor's or Master’s degree in computer science, Engineering, or a related field.

  • Proven experience as a Vice President of Engineering or in a similar leadership role.

  • Strong track record of successfully delivering complex software projects on time and within budget.

  • In-depth knowledge of software development methodologies, architecture, and emerging technologies.

  • Excellent leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.

  • Effective communication and stakeholder management skills.

  • Experience in Financial Services is highly desirable.

If you are a visionary engineering leader with a passion for driving innovation and delivering exceptional software solutions, we invite you to apply for this exciting opportunity. Join American Express and be a part of shaping the future of customer experience.

Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions

Qualifications

Salary Range: $210,000.00 to $300,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Executive

Primary Location: US-Florida-Sunrise

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24005460

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