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Job Information

ManpowerGroup Collections Specialist in Superior, Colorado

Location:

1000 South McCaslin Boulevard - Superior, Colorado 80027

This position maybe filled at a job grade 18, 20, or 23

Specialist-KEF Collections

Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing, Funding, Booking and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for mid-to-large commercial, government and specialty finance clients.


Job Grade18

Salary Range: $35,300 - $39,300

The Collections Specialist will be responsible for engaging with internal and external clients through a variety of channels (including telephone, e-mail, face to face) in order to manage delinquencies and resolve inquiries related to any delinquent accounts.

Experience & Education

  • 0-1 year of work experience preferably in a related field * High School Diploma or equivalent work experience required Skillsets Required at all Specialist Levels * Works well with others in a fully developed team environment * Open minded and adaptable to new ideas in a changing environment * Exceptional attention to detail * Ability to work under pressure and meet deadlines * Proficient in Microsoft Office applications * Proficient in 10-Key, able to perform with a high degree of speed and accuracy * Proven ability to handle monetary/ processing functions independently * Proven ability to handle high transaction volumes accurately and meet production goals

Essential Job Function

  • Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process* May assist in reviewing or ensuring proper documentation or procedures are used for basic activities* Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers* Completes work by following clear defined procedures* Other duties as assigned* Reliable Negotiation skills* Ability to recognize payment issues and work through the issues to get to payment* Ability to multi-task and meet tight deadlines* Ability to speak persuasively and listen critically* Document all communications with business owners related to discoveries and investigations* Identify and propose improvement activities in all collection areas with the objective of achieving goals set for process efficiency and managing risk within established standards.

Differentiating Skills

  • Proven effective verbal/written communication and interpersonal skills * Good judgment knowing when to escalate issues * Ability to identify, assess and escalate concerns appropriately * Comfortable navigating multiple computer systems and applications * Basic knowledge of banking policies, procedures, government regulations * Ability to perform simple scheduled and non-scheduled maintenance functions * Excellent customer service skills

​Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded


Job Grade 20

Salary Range: $40,000 - $45,000

​Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing, Funding, Booking and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for mid-to-large commercial, government and specialty finance clients.

The Collections Specialist will be responsible for engaging with internal and external clients through a variety of channels (including telephone, e-mail, face to face) in order to manage delinquencies and resolve inquiries related to any delinquent accounts.

Experience & Education

  • 1+ year of experience in a related field * High School Diploma or equivalent work experience required Skillsets Required at all Specialist Levels * Works well with others in a fully developed team environment * Open minded and adaptable to new ideas in a changing environment * Exceptional attention to detail * Ability to work under pressure and meet deadlines * Proficient in Microsoft Office applications * Proficient in 10-Key, able to perform with a high degree of speed and accuracy * Proven ability to handle monetary/ processing functions independently * Proven ability to handle high transaction volumes accurately and meet production goals

Essential job function

  • Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process* Reviews and ensures proper documentation or procedures are used for moderate activities* Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers* Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.* Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process* Accountable for regular reporting and analysis requests* Typically covers a broad range of responsibilities rather than focusing on one specific role.* Is fully proficient in duties while working under moderate to limited supervision.* Other duties as assigned* Ability to recognize payment issues and work through the issues to get to payment* Ability to multi-task and meet tight deadlines* Ability to speak persuasively and listen critically* Ability to work in a Call Center environment* Document all communications with business owners related to discoveries and investigations* Offer assistance to the Senior members on the team to create supportive foundation* Identify and propose improvement activities in all collection areas with the objective of achieving goals set for process efficiency and managing risk within established standards.

Differentiating Skills

  • Proven strong verbal/written communication and interpersonal skills * Good judgement and decision making skills, basic leadership skills * Ability to identify issues and demonstration of basic analytical, research and problem resolution skills * Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges * Moderate knowledge of banking policies, procedures, government regulations * Ability to perform moderate scheduled and non-scheduled maintenance functions * Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently * May train or assist in training new staff * Ability to work with minimal supervision in decision making

Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded


Senior Specialist: KEF Collections

Job Grade 23

Salary Range: $45,000 - $55,300

​Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing, Funding, Booking and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for mid-to-large commercial, government and specialty finance clients.

The Collections Specialist will be responsible for engaging with internal and external clients through a variety of channels (including telephone, e-mail, face to face) in order to manage delinquencies and resolve inquiries related to any delinquent accounts.

Experience & Education

  • 3+ years of experience in a related field * College Degree or equivalent work experience required Skillsets Required at all Specialist Levels * Works well with others in a fully developed team environment * Open minded and adaptable to new ideas in a changing environment * Exceptional attention to detail * Ability to work under pressure and meet deadlines * Proficient in Microsoft Office applications * Proficient in 10-Key, able to perform with a high degree of speed and accuracy * Proven ability to handle monetary/ processing functions independently * Proven ability to handle high transaction volumes accurately and meet production goals

Essential Job Function

  • With little to no instruction, administers complex procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process * Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees * Identifies and resolves complex issues that do not have established guidelines. May provide service in relation complex billing inquiries, service requests, suggestions and complaints from customers * Uses independence of thought to solve complex problems and should be seen as an expert by others * Recommends and implements programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process * Accountable for complex reporting and analysis requests * Organizes, records, process, services the production of various activities of the team * Is fully proficient in duties and works under limited to no supervision * Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and lower level employees * Other duties as assigned* Reliable Negotiation skills * Ability to recognize payment issues and work through the issues to get to payment * Ability to multi-task and meet tight deadlines * Ability to speak persuasively and listen critically * Ability to work in a Call Center environment * Offer assistance to members on the team to create supportive foundation * Provide 2nd voice assistance to other collectors * Maintain Support box, assign back up account and other reporting requirements * Assist Team Leader with feedback and performance metrics in regards to collectors * Identify and propose improvement activities in all customer service areas with the objective of achieving goals set for process efficiency and managing risk within established standards.

Differentiating Skills

  • Proven excellent verbal/written communication and interpersonal skills * Excellent judgement and decision making skills, demonstrated leadership skills * Strong analytical, research and problem resolution skills * Comfortable navigating multiple computer systems and applications making connections and utilizing resources to draw conclusions, solve complex challenges * Advanced knowledge of banking policies, procedures, government regulations * Ability to perform complex scheduled and non-scheduled maintenance functions * Excellent customer service skills and proven ability to handle most customer service inquires and diffuse difficult customer situations independently * Trains and assists in training new staff * Ability to work with limited to no supervision in decision making

​Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $35,300 to $55,300 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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