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Job Information

USAA Business Strategy Analyst Lead (Remote Work Available) in Tampa, Florida

Purpose of Job

We are seeking a talented Business Strategy Analyst Lead for any of the following locations: San Antonio, TX Office, Phoenix, AZ Tampa, FL Offices, Plano, TX Office or the Colorado Office This person may also work remotely in a 100% Remote Work Environment.

Uses quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities:

  • Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities.

  • Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.

  • Leads integration of the analytic strategy and business strategy.

  • Leads and oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

  • Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

  • Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

  • Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

  • Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.

  • Serves as a team lead and provides guidance and on-the-job training to team members.

Minimum Requirements:

  • Bachelor’s Degree in Business, Science, Finance, Economics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 8 years of experience in data/analytics or strategy consulting (i.e. industry trends, market analysis and strategic direction), OR Advanced Degree in Business, Science, Finance, Economics with 6 years of experience in data/analytics and strategy consulting.

  • Experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights.

  • Strong analytical skills with experience using hypotheses-driven problem solving.

  • Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python).

  • Experience influencing business decisions.

  • Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.

Preferred Experience:

  • 6 years of experience as a subject matter expert providing actionable Contact Center analytics

  • 4 years of experience creating informative and intuitive data visualizations and presentations that tell a story with data, preferably with Tableau

  • Experience developing database and reporting requirements

  • Experience presenting actionable results & recommendations to senior leadership

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is:$106,800 - $192,300* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

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If you are an existing USAA employee, please use the internal career site in OneSource to apply.

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Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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