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Job Information

Pfizer Director, US Gross to Net Center of Excellence in Tampa, Florida

The Gross to Net Center of Excellence (G2N CoE) is part of the broader Global Business Services (GBS) and consists of the Chargebacks, Membership, and Medicaid Rebates process areas. The G2N COE is responsible for teams in two locations: Memphis, TN and San Jose, Costa Rica, each playing an important role in the domestic revenue cycle. The G2N CoE processes US wholesaler chargeback submissions with an annual volume of 24 million lines totaling $6 billion in credits and pays Medicaid rebate claims totaling $1.5 billion annually. The US Gross to Net COE Lead will be responsible for leading team of 50 finance professionals who are managing large and complex processes, activities and projects. In this role, the US Gross to Net COE Lead will be accountable for all elements of process design, execution, compliance and governance related to the Chargebacks, Membership, and Medicaid Rebates processes.

Role Responsibilities

  • Leadership and Management of the G2N COE function, responsible for operational performance and providing strategic guidance and direction to the function including:

  • Collaborate relentlessly with GBS operational, Global O2C, and site leadership ensuring G2N CoE alignment of priorities

  • Create a culture focused on continuous improvement, internal controls and compliance; lead the maintenance of an effective internal control structure ensuring compliance with Pfizer policy and US GAAP, while proactively managing existing and new risk

  • Anticipate changes to the operating and service delivery models ensuring process and organizational changes proactively reflecting and managing these changes

  • Actively and proactively partner with key business partners to inform, collaborate and identify cross functional challenges and opportunities leveraging the "One Pfizer" mindset

  • Actively identify, develop and mentor key colleagues across the GBS organization

  • Lead the G2N CoE Governance structure including the development, organization, and execution of committee meetings, workshops, and deliverables

  • Lead a large team of colleagues across multiple geographies through challenging, competing and complex projects and initiatives

  • Identify and collaborate on the execution of digital opportunities and strategies

  • Lead a large team of finance professionals in multiple geographies managing complex processes including all US gross to net financial accounting and reporting activities. These responsibilities include but are not limited to the following:

  1. Accurate and timely payment of trade customer gross to net (chargeback) claims

  2. Customer eligibility, contract compliance including product pricing

  3. Chargeback deduction resolution

  4. New customer and account membership

  5. Financial analysis and reporting

  6. Customer and payment coding and classification

  7. Medicaid rebate calculation and payment in compliance with all laws and regulations

  8. Customer and state dispute resolution

  • Maintain accountability and ownership of key process documentation and operating procedures

  • Manage concurrent external and internal audits including compliance with all deliverables and milestones

  • Lead and/or sponsor site, organization and/or critical transformational initiatives

  • Actively identify process improvement opportunities, develop range of solutions and implement timely remediation

  • Membership of the GBS site leadership team with joint responsibility for managing site-wide operational requirements and leading strategic initiatives as necessary on the GBS LAR & US Sites

  • Develop and lead strategic initiatives that result in changes to the Pfizer finance operating/service delivery model through further leveraging of the GBS value proposition

  • Develop and deliver frequent operational and project updates to members of the GBS SSET leadership team

  • In partnership with geographical site leads and global GBS Lead develop and implement rolling 3 year strategies focused on both operations and culture.

  • Lead operational integration of acquisitions and achievement of financial synergy requirements.

  • Develops and lead transformations initiatives including M&A, changes in operating/service delivery model, technology change and emerging digital technologies including automation, cognitive and blockchain. Models leadership to entire F&BO organization

  • Influence without direct authority resources both within the GBS shared service organization and the broader Pfizer finance organization including but not limited to Commercial Operations, Market Finance, US Commercial Finance and Treasury

  • Proactively monitor cross-functional initiatives that impact people, processes and technology to ensure alignment, maintain agility and mitigate disruption to operations

Other skills:

  • Ability to lead and motivate others without express authority

  • Strong business acumen and professionalism with the ability to interact effectively with colleagues in all functional areas of the Company

  • Ability to work in a high-performing team environment

  • Ability to identify business issues/opportunities and to frame business questions

  • Excellent oral, written, and overall communication skills

  • Demonstrated self-starter with the ability to structure projects, set objectives, and execute work plans

  • Ability to work independently, manage multiple priorities, and solve problems in an unstructured environment

  • Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas


  • Bachelor's degree in Finance, Accounting, or related field

  • 10 years of financial and/or corporate finance experience

  • Experience managing large teams in a complex and global environment

  • Project management experience


  • Advanced degree, MBA or CPA

  • Shared service experience

  • SAP and FLEX experience

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other job details:

  • 10-15% travel required

  • Relocation support available

  • Work Location Assignment: Must be able to work in Pfizer Tampa office location 2-3 days per week, or as needed by the business

  • Last day to apply: February 10, 2023

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Finance & Accounting