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Job Number 24049077

Job Category Rooms & Guest Services Operations

Location Courtyard Texarkana, 5001 North Cowhorn Creek Loop, Texarkana, Texas, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Sterling Group Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

• Serve as multi-department head for Operations, Front Office and Property Operation

• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement

• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies

• Ensure guest and team member satisfaction

• Serve and act as General Manager in his or her absence

What are we looking for?

Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – We're passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We're leaders in our industry and in our communities.

Teamwork – We're team players in everything we do.

Ownership – We're the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

JOB REQUIREMENTS

• 1-2 years of leadership/management experience preferred.

• Must have excellent verbal and written communication skills including mastery of developing and maintaining client relations and networking in order to successfully drive existing and new business.

• Must have interpersonal skills and commitment to internal customer service standards.

• Must be highly organized.

• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.

• Must have strong computer skills and be able to operate the Property Management System.

• Must be capable of performing all hourly functions and operating all equipment in hotel.

• Must be able to work all shifts and be flexible in the amount of works hours at the job.

Description of Pay and Benefits

$40,000-$45,000/-yr

This company is an equal opportunity employer.

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