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Customer Service Specialist

Date: Jun 13, 2024

Location: The Woodlands, Texas, United States

Company: Entergy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Texas, Inc.-GTX

JOB SUMMARY/PURPOSE

This position will support Entergy’s low-income utility assistance initiatives including coordination with partner agencies to maximize publicly available financial assistance; this position will also support region charitable giving activities, coordinate employee volunteer projects and support region customer satisfaction objectives.

JOB DUTIES/RESPONSIBILITIES

• Coordinate and manage corporate community events, social responsibility programs and employee volunteer projects within the company’s service area.

• Help facilitate company interaction and coordination with local community leaders and elected officials.

• Provide back-office support to customer service activities in the field upon request.

• Manage and coordinate corporate contributions with local grant activities.

• Manage company’s relationship with regional low-income and non-profit agencies.

• Work with corporate team in processes involving charitable giving supporting Entergy’s initiatives and volunteerism.

• Assist customer service or other ETI events and other duties as assigned.

• Up to 20% day travel within Texas may be required.

• Must be available to work events as needed; including some afterhours, weekends and major utility storm restoration efforts.

MINIMUM REQUIREMENTS

Minimum education required of the position

• No degree required; Bachelor's Degree is strongly preferred

Minimum experience required of the position

• Customer Service Specialist I: 5 years within a customer service environment.

• Customer Service Specialist II: 8 years within a customer service environment.

Minimum knowledge, skills and abilities required of the position:

• Incumbents must have working knowledge of customer service policies, products, and processes so as to efficiently and effectively investigate and resolve customer service issues.

• Requires a working knowledge of regulatory rules and regulations governing utility service in various jurisdictions.

• Knowledgeable of appropriate rate schedules and service policies associated with provision of customer service and subsequent billing.

• Must be skilled in negotiations and be able to maintain professional posture and composure when dealing with difficult situations or customers.

• Must be adept in working with Entergy’s customer service/accounting systems as noted above including but not limited to CCS, AIS, CIS, and DIS.

• Strong skillset with Entergy’s Microsoft Office toolkit for the purpose of producing accurate and concise reports, analyses, and presentations suitable for use with executives, regulators, and key constituents outside of the Company.

• Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met.

• Demonstrated willingness to take ownership of assignments and issues, working to closure while facilitating and coordinating resources needed for proper resolution.

• Strong written and verbal skills are necessary to ensure that the Company is represented in the most professional manner with each engagement.

#LI-TM1

Primary Location: Texas-The Woodlands Texas : Conroe || Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 115013

Travel Percentage :25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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