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J&J Family of Companies Senior Manager, Pharmacy Channel Solutions in Titusville, New Jersey

Janssen is recruiting for a Senior Manager, Pharmacy Channel Solutions to be located in Titusville, NJ.

Janssen is committed to raising the bar on the patient experience (Px) and is building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – that will create more personalized, seamless, and supportive experiences for patients starting treatments across the Janssen portfolio.

The Senior Manager, Pharmacy Channel Solutions will be responsible for leading the strategy, design, implementation, and monitoring/optimization for programs in the pharmacy channel in Pulmonary Hypertension (PH), and other assigned therapeutic areas. This includes the engagement of specialty pharmacies, partnership and fee for service strategies, and data and technology agreements that support the needs of patients to start and stay on Janssen therapies. The role will partner to identify capabilities, partners, technologies, and innovative programming approaches that support patient engagement in the specialty pharmacy channel. The role must build and maintain strong working relationships with marketing, account management, commercial excellence, patient solutions teams, IT, finance, legal, healthcare compliance and other business partners.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Senior Manager, Pharmacy Channel Solutions will lead cross-functional teams with day-to-day responsibilities that include:

  • Px Strategy & Design: Collaborate with PH (and other) Px therapeutic area teams to develop the pharmacy channel engagement plan and programming strategy; Use market assessments, competitive landscapes, voice of customer, and industry trends to inform program design

  • Px Partner Selection: Lead development of partner selection criteria and program requirements that align to patient needs and brand objectives; Lead capabilities discussions and RFP process, and contracting in coordination with account management and PECS operations teams

  • Operational Excellence: Use patient analytics, voice of customer, benchmarking, and compliance monitoring to lead continuous optimization of program performance (KPI attainment, efficiency, cycle time); Partner with pharmacies to identify and deploy operational enhancements; Proactively share learnings and best practices within the Pharmacy Solutions team

  • Account Management: Partner with national and local account teams to identify strategic partners and identify addressable gaps in patient experience; Influence priorities of account team; Support contracting efforts; Participate in quarterly business reviews with pharmacies

  • Program Operations & Compliance: Accountable for program development and launch with pharmacies in accordance with regulations and internal policy, including approvals (legal, compliance, privacy), negotiation and contracting, and fair market value assessments

  • Measurement & Reporting: Monitor KPIs that reflect patient needs and brand strategies; Present performance summaries, insights, and recommendations to Px therapeutic area teams

  • Teaming: Lead cross-functional business partners in a complex, matrixed environment

  • Culture: Participate in a culture of learning, smart risk-taking and experimentation within team and through pharmacy partners

  • Diversity, Equity, and Inclusion: Contribute to an inclusive and equitable environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce

  • Leadership & Ethics: Demonstrate ethical, Credo-based approaches with deep knowledge and respect for legal and compliance requirements


  • A minimum of a bachelor’s degree is required; MBA or other related advanced degree is preferred

  • A minimum of 7 years of healthcare business experience; Experience in marketing, sales, patient services, market access, analytics, account management, or specialty pharmacy is preferred

  • A minimum of 2 years pharmacy program development and management is preferred

  • Experience in developing, maintaining, and influencing strategic supplier relationships, preferred

  • Strong strategy, innovation, and analytical skills as well as excellent overall business acumen

  • Must be capable of managing multiple priorities

  • Must demonstrate excellent leadership skills with the ability to collaborate in a matrixed environment

  • Commitment to diversity and inclusion to foster best thinking across the team

  • Communication. Excellent oral and written communication skills, including ability to build alignment with key business partners.

  • Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships.

  • Collaboration. Effectively work in a team environment and build partnerships across internal/external organizations.

  • Resourcefulness. Skilled in using personal knowledge and any other available resources to problem-solve business issues.

  • Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.

  • Travel. This position is based in Titusville, NJ and requires up to 20% domestic travel.

    Johnson& Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-New Jersey-Titusville-1125 Trenton Harbourton Road


Johnson & Johnson Health Care Systems Inc. (6077)

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