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At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're using our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask important questions and handle challenges big and small. Together, we change what's expected of insurance.

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically within the Toledo, OH metro area. You must be located within that metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Location:

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and/or in the field handling claims. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Position Compensation Range:

$55,000.00 - $90,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

•Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

•Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

•Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.

•Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

•Responds to customer inquiries, makes appropriate decisions and closes file as needed.

•Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

•Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

•Demonstrated experience providing customer-driven solutions, support, or service.

•Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

•Demonstrated experience handling moderately complex claims, or other equivalent experience.

•Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

•Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

•Valid driver's license required plus an acceptable driving record.

•Obtain state specific property casualty claims licensing as required.

Travel Requirements

•Up to 50%.

•Catastrophe duty up to 75% as applicable.

Physical Requirements

•Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.

•Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Adjusting or moving objects up to 50 pounds in all directions.

•Small and/or enclosed spaces.

Additional preferred qualifications:

Familiarity and experience with Xactimate.

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• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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