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Job Information


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Role

• The candidate will be part of a global team working in a follow-the-sun model supporting global customers. US-based Engineers are also responsible 24x7 for some customers with US Sovereign support requirements.

• Candidate will be responsible for provisioning, monitoring, managing and troubleshooting customer environments in Microsoft Azure, AWS, Google Cloud and/or Oracle Public Cloud. This will include both IaaS and PaaS offerings and may include SaaS.

• Champion team transformation to using DevOps methods and CI/CD tools to support customers where possible.

• Actively work to supplement and enhance internal automation for provisioning and support tasks. This may include everything from scripts to playbooks and tests, to CI/CD pipelines.

• Work with our internal product development organization to provide customer and internal feedback on direction and weaknesses in both customer-facing and internal products.

• Ensure availability of services in accordance with customer defined SLAs.

• Provide RCA related to critical incidents and problems.

• Plan and implement changes to the customer environment in accordance with Change Management process.

• Ensure optimum utilization of Cloud services subscribed by the customer

• Coordinate with Cloud Service Provider and other 3rd party vendors when escalation is required.

• Work to create and implement Service Improvement Plans for transforming customer environments.

What We Look For in a Candidate

Excellent written and verbal communication and interpersonal skills for interfacing with Customers and internal stakeholders.

• Demonstrated experience supporting at least one of the predominant public clouds (AWS, Azure, or GCP)

• Experience working in an Agile- / Lean-inspired workplace, and comfort becoming an internal champion of those practices

• Demonstrated experience managing CI/CD tools (Jenkins, Travis CI, Gitlab CI, etc).

• Experience working with Containerized applications (Docker, LXC, Kubernetes, etc)

• Experience using common system management languages such as Bash, Python, and PowerShell

• Experience using modern version control software such as git.

• Competence working in Windows and Linux environments.

• Knowledge of Azure concepts like Resource Groups, Virtual Machines, Containers, Virtual Networks, Azure AD, Availability Sets, Backup Vaults, Load Balancers, NSG, Azure Security Center, Azure PowerShell, Express Route, etc.

Preferred Skills:

• Working knowledge of databases and SQL (Structured Query Language).

• Experience with Office 365 and Microsoft Exchange server administration.

• Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, handle Outlook, OWA, ActiveSync related issues.

• Working knowledge of Active Directory, DNS, DHCP and related Windows server concepts.

• Certifications preferred, not required: MCSE, MCSA, MCITP, AWS, Azure, Google, etc.

• Potentially responsible for various applications which may include technologies such as IIS/.net, Apache, Tomcat, Jboss, Websphere, SharePoint, etc.

• Experience working in an Agile- / Lean-inspired workplace, and comfort becoming an internal champion of those practices

• Demonstrated experience managing CI/CD tools (Jenkins, Travis CI, Gitlab CI, etc).

• Experience working with Containerized applications (Docker, LXC, Kubernetes, etc)

Alternate Location: US-Missouri-Town And Country; US-Work From Home-Work At Home

Requisition #: 226603

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.