We Hire America Jobs

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Cat Dealers to drive strategy alignment and customer loyalty.

1-3 year Developmental Program

• Customized development plan to understand and learn Caterpillar machines, organizations, and values.

Training

• You will start your journey with a 12-week training program in Peoria, Illinois where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers.

Rotations

• After the training program, you will work in various roles throughout Caterpillar, learning strategy and products to help you advance in your future field position. Based on your interests, skills and abilities, you may enter rotations designed to prepare you for roles in mining technology solutions (MineStar Solutions), product application consultation, B2B sales and planning, aftermarket services, or mining product sales and solutions.

Role Progression

• Released with all the experience and knowledge you will need to partner with Cat Dealers to drive strategy alignment and customer loyalty.

Additional Info:

Job Site Solutions (JSS) works with dealers & Cat marketing groups to bring the best Team Caterpillar solution to customers in the form of fleet management services. JSS brings customers a coordinated fleet offering that ensures they receive consistent service delivery, through a commercial approach that makes it easy to do business with Cat & dealers. JSS assists our dealers in component life management, condition monitoring, repair management, budgetary analysis, & technical product experience. This is an entry-level position designed to build the employees skill sets within our Resource Industries Sales, Services & Technology Division; following completion of the program, you will move to a field-based position supporting Cat Dealers and customers.

• Start Date: September 3rd, 2024

• Rotation Location: Tucson, AZ

• Relocation assistance is provided for this role

What You Will Do:

• Build foundational knowledge of Caterpillar, its products, services and customers.

• Grow personally and professionally through soft skills development and hands-on technical training.

• Collaborate with experts in product development, dealer management, marketing, and sales.

• Work in various rotational assignments throughout Caterpillar, learning strategy and products; Manage assigned territory and serve as a connection between dealers and Caterpillar.

• Business and project analysis for existing service contracts with our dealers & our customers

• Work with customer, dealer, and product group to resolve technical equipment & product performance issues

• Work with customer, dealer, and product group to develop condition monitoring metrics & analyze condition monitoring data

• Commercial support for production analysis studies

• Dealer Implementation support

What You Have:

Program Qualifications:

• Must have a competed degree from a 4-year accredited university/college in one of the following degree programs: Marketing, Mining Engineering, Geology, Civil Engineering, Mechanical Engineering or closely related field by August 2024 OR have the equivalent experience

• Minimum cumulative GPA of 2.8/4.0 (no rounding)

• Must be willing to travel extensively (50 – 70%)

• Must be willing to relocate based upon business need

Desired Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.

• Discusses general differences between internally and externally focused organizations.

• Cites the cost and benefits of good versus poor customer service.

• Explains why customer satisfaction is important to successful product/service delivery.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Basic Understanding:

• Cites personal experiences of receiving excellent customer service.

• Describes examples of poor, mediocre, and excellent service.

• Explains how managing customer perceptions and expectations enhances customer service.

• Describes several important business benefits of providing high quality service.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.

• Cites examples of effective and ineffective communications.

• Explains the importance of effective business communication.

• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

• Explains the value of a disciplined approach to problem solving.

• Describes problem reporting and escalation practices.

• Utilizes accepted procedures for problem analysis and resolution.

• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding:

• Provides examples of the characteristics of effective business relationships.

• Identifies key business relationships in own organization.

• Describes the nature of a productive business relationship.

• Explains the benefits of building business partnerships.

What You Will Get:

Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

April 11, 2024 - April 30, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.