We Hire America Jobs

Description:

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Our Robust Benefit Package Includes:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year

• Participation in our iFlex work schedule options, which may include 4 day workweeks, remote workdays, and flexible start times**

• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth

• Health, dental, and vision benefits after only 30 days of employment!*

• Complimentary daily colleague meals

• Competitive wages

• Generous Paid Time Off program

• Retirement Savings Plan with company match*

• Employee stock purchase plan

• Discounted and FREE Hyatt Hotel nights*

• Access to resort facilities (fitness center, spa, and programming)

*Full-Time Colleague Only: Health, dental, and vision benefits, Free Hyatt Hotel nights

**Options available based on department

*Exact benefit package is dependent on employment status

Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include: Guest Services, PBX, Transportation and Bell Staff.

The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Miraval’s values, he or she will work to ensure the prompt and complete handling of guest needs and the professional and timely resolution of guest issues and complaints.

Additional key responsibilities include: New hire and on-going training programs; Effective communication and coordination of critical information with other resort departments; Control and assignment of rooms inventory; Maintenance and updating of PMS system to ensure accurate billing and guest records; Providing assistance with special projects as needed.

Qualifications:

• Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort

• Professional appearance, with exceptional verbal and written communication skills

• Excellent computer skills to include strong knowledge of Microsoft Office programs and expert-level knowledge of PMS systems (Visual One preferred)

• Exceptional people skills and ability to connect with diverse groups and individuals

• Highly organized with ability to successfully manage multiple and competing priorities

• Must be extremely detail oriented, with exceptional leadership, follow through and project management skills

• Willingness and ability to work a flexible schedule, including nights, weekends and holidays

Primary Location: US-AZ-Tucson

Organization: Miraval Arizona Resort and Spa

Pay Basis: Biweekly

Job Level: Full-time

Job: Front Office

Req ID: TUC001670

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.