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Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want the job and why it’s awesome!

As a Business Manager, you will lead the Factory Managed Process (FMP), supporting three different products, Electric Rope Shovels, Draglines, and Hydraulic Mining Shovels. This is a global role with a team of 8 direct reports. It is a hybrid commercial support and execution role - a great balance of customer/dealer facing and execution with factories and suppliers.

What you will do:

• Develop, implement, and administer all aspects related to pricing, quoting, and overall project management.

• Achieve business plan for FMP (sales, Operating Profit After Capital Charge (OPAAC), quote volume, response time).

• Increase process excellence through the FMP organization.

• Identify and analyze the organization's strengths and weaknesses and respond to opportunities in the sales and operations environment.

• This position is a key coordination point between our matrix partners and a point to manage key projects communication and events across the regions.

• Facilitate and sustain dealers aftermarket growth initiatives related to machine service and repair options defined by the Product Groups and executed through the Factory Managed Process.

• Handle quote & execution issues with customer/dealers, communicate outward and manage Caterpillar reputation.

• Supervise and coordinate daily activities of staff engaged in promoting and selling a product, driving operational improvement, and overseeing the resolution of customer complaints.

• Reporting to the incumbent are Sr. Market Research Consultants, Sr. Sales Support Consultants, Product Support Operations Consultants and Project.

What Skills you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: This position requires to quickly analyze situations and provide business guidance, recommending solutions to complex commercial issues. Demonstrate ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. The position requires a strong background in dealing with customers and dealers.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Education and Experience Requirement: A college degree in Marketing or Engineering or equivalent experience.

Additional Information:

The primary location for this position is Tucson, AZ.

Domestic relocation assistance is available.

This position may require 10% travel.

Sponsorship is not available.

This posting will close at midnight on 6/27/2024.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 14, 2024 - June 27, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.