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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Resource Industries Electrification Solutions (RIES) team is developing key technologies to help our customers build a better, more sustainable world! Our products will help shape the future of electrified mine sites around the world. As a Product Service Engineer, you can be a part of that journey with us by providing world-class support of innovative solutions such as Cat® Dynamic Energy Transfer (DET).

Cat® Dynamic Energy Transfer (DET) is a fully Caterpillar-developed system that can transfer energy to both diesel-electric and battery-electric large mining trucks while they are working around a mine site. It can also charge a machine’s batteries while operating with increased speed on grade, improving operational efficiency and machine uptime. The innovative Cat DET system provides the industry with options to support both near-term and long-term sustainability strategies. You will have a pivotal role to work with Caterpillar team members in the field as well as our customers and dealers to understand customer needs and preferences and work with Engineering and other internal partners to deliver solutions that make our customers successful.

What you will do:

• Serve as a Product Service Engineer for Energy Transfer New Production Introduction (NPI) programs in the mining industry.

• Understand customer needs and preferences as they relate to performance, reliability, durability and serviceability of our solutions.

• Work closely with Caterpillar, dealer and customer mine site teams to support deployment, successful operation and uptime of electrified mining systems.

• Support field installation and commissioning activities at customer mine sites.

• Support issue identification activities at Caterpillar test sites and customer mine sites.

• Advise on root cause and corrective action (RCCA), validation and measuring resolution effectiveness.

• Support the development of field support strategies to support high reliability and uptime

• Advise on refinement of engineering requirements.

• Participate in system, component and sub-system design reviews and safety & serviceability audits.

• Provide guidance to development of NPI deliverables, including product support publications, service tooling and training.

What skills you will have:

Technical Excellence: Experience with electrification, power systems, or heavy equipment.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top candidates will also have:

Bachelor’s degree in engineering (mechanical or electrical).

Experience with high-power electrical componentry.

Understanding of mining equipment and mine site operations.

Additional Information:

The primary location for this position is Tucson, AZ.

Domestic relocation assistance is available.

This position may require up to 40 % travel.

Sponsorship is not available.

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 7, 2025 - January 21, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .