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Job Information

Caterpillar, Inc. Product Support Specialist Rep in Tucson, Arizona

Career Area:

Marketing / Sales / Product Support

Job Description:

As a Product Support Specialist, you will develop and coordinate quotations for mining machines including Hydraulic Mining Shovels, Draglines, and Electric Rope Shovels, aftermarket products. You will provide support to team members managing all aspects of an end to end aftermarket solution business including processes from concept through design, procurement, manufacturing, delivery, and commissioning.

Job Duties/Responsibilities may include, but are not limited to:

  • Support Caterpillar aftermarket products that are no longer serviceable through the traditional Caterpillar supply chain network

  • Understand and evaluate customer challenges to determine best fit solutions to improve the customer’s total cost of ownership.

  • Develop and network relationships with engineering, marketing, purchasing, pricing, operations, dealer, customer, and supplier resources for best case solution delivery.

  • Management and execution of incoming sales orders

  • Support process improvement initiatives through lean methodologies

  • Maintain knowledge of new techniques, services, and solutions

  • Perform process maintenance for initiatives associated with revenue and growth targets

Basic Qualifications:

  • Bachelor’s degree or 5+ years related work experience in supply chain planning, demand & orders management, or sales and commercial support of Caterpillar dealers.

  • Fluent in English

Top Candidates will also have:

  • Supply Chain experience

  • Working knowledge of SAP, MOMP, CSQ, PSCRM

  • Factory Managed Process familiarity

  • Able to work independently and communicate effectively with others in the work group, dealer personnel and customers.

  • Thorough understanding of Hydraulic Mining Shovel, Electric Rope Shovel, Dragline products, or Room & Pillar applications, systems, and parts.

  • Knowledge and understanding of international shipping requirements

  • Strong problem-solving skills with an ability to collect, track, and analyze data to make decisions

  • Ability to adapt to a changing environment and handle multiple priorities

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.