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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want this job and why it is awesome!

As a MineStar Technology Implementation Specialist, you will have the opportunity to learn and assist with the deployment of our MineStar technology products – including Command for Hauling, Dozing, and Drilling (autonomy), Fleet, Terrain, Health, Edge, DSS, Reporting, and others. During the implementation, you will assist with defining the mining site infrastructure, including setting up servers, installing and configuring the MineStar products, as well as performing system upgrades when a new release is available. Visits to mining sites may also occur during the implementation and upgrades.

What you will do:

• Perform system implementations, assist with project management process, and develop assignments with limited supervision.

• Works directly on application/technical problem identification and resolution, including responding directly to dealers and customers.

• Work independently on customer sites with medium to large size systems or infrastructure components that may be used by one or more applications or systems.

• Implement system modules to specification and configure components based on requirements gathered from customers' business analysis.

• Perform integrated testing and support customer acceptance testing of components that require careful planning and execution to ensure timely, quality results.

• Set up the complete system with limited help to meet the commercial contract and site-specific needs to run their operation.

• Provide implementation technical training to end users and system administrators.

• Perform implementation and integration tasks for internal and external customers.

• Assist dealers and customers with documentation, training, and functional specifications.

• Provide training on our standard implementation processes across our global Implementation teams.

• Capable of upgrading current MineStar sites independently.

What Skills you will have:

Technical Excellence: Experience in mining, technology, or business analytics.

Field Support: Experience providing post-sales support; ability to support maintenance of hardware products.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

Previous Cat MineStar System knowledge.

Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.

Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

Additional information:

The primary location for this position is Tucson, AZ.

Domestic relocation assistance is available.

This position may require 50% of national/international travel.

Sponsorship is not available.

This posting will close at midnight on 7/7/2024.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 21, 2024 - July 7, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.