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Job Information

Cardinal Health Case Management Support in Twinsburg, Ohio

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Cardinal Health at-Home is a leading provider of disposable medical supplies and durable medical equipment.We are committed to helping people receive disposable medical supplies and durable medical equipment at-home, as well as supporting those who care for them with operational and clinical expertise.This position is part of the Edgepark Medical channel of CH@H.

Accountabilities

  • Act as the point of contact for case managers or customers (patients) of Edgepark Medical for order issue resolution
  • Manage inbound calls daily within a phone queue and manage team email inbox (when assigned)
  • Follow order issue through to resolution; maintain communication with necessary parties throughout process
  • Aim to be a "one stop shop" for case managers to receive assistance for any and all order issues (shipping, hold/delay, insurance authorization, benefit verification, agreements, processing)
  • Demonstrate strong communication skills and organization in day to day execution
  • Demonstrate leadership traits and the ability to partner with various internal teams
  • Develop and nurture relationships with internal and external stakeholders
  • Maintain efficient processes and ensure that order issues are resolved in a timely manner
  • Operate from the patient-focused mindset of Edgepark Medical
  • In-office position, M to F, 8:30 am to 5:00 pm

Qualifications

  • Bachelors Degree preferred
  • 0 - 2 general business experience, preferred
  • Strong verbal & written communication skills are essential
  • Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
  • Customer service, problem solving and analytical skills required

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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