TJX Customer Experience Coordinator in Union, New Jersey
Customer Experience Coordinator
Brand: TJ Maxx
Union, NJ, US
Employment Type: Full-Time
Employment Status: Regular
Functional Area: Stores
Solita discovered ADVENTURE working at TJX.
Every day at our stores feels like a new adventure to Solita and she says that’s what makes her work so exciting. The challenges, problem-solving and constant variety are just some of the things that you’ll discover working with us too!
What you’ll discover
Eligible Associates can look forward to:
One-of-a-kind, inclusive culture
Dedicated training and on-the-job resources to enhance your development
Merchandise discount for yourself and eligible family members at all TJX Canada stores
Associate and Family Assistance Program to support healthy living
What you’ll do
It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:
Assists in the planning, coordinating and executing movement of merchandise from the backroom to the sales floor, maintaining merchandise presentation standards.
Supports merchandise presentation training of the sales floor Associates as required
Participate in Daily Store walk through to develop merchandise presentation tasks and priorities for the day and week in collaboration with Manager on Duty.
Participate in the planning of who will complete merchandise presentation tasks in collaboration with Manager on Duty, leveraging the scheduled Associates and their strengths.
Create inspirational features in areas: Power Aisles, End Caps, FOS and High profile visual areas; i.e. Furniture and Big ticket, based on findings and plan from Daily store walk through. MOD delegates remainder of identified tasks to Associates.
Create a store environment that maximizes sales through inspirational features, power aisles and big ticket areas.
Partner with store team and Store Operations Merchandise Presentation to ensure clear understanding and execution of national presentation strategy
Drive fashion/trend, season, brand and value through features.
Create inspiration through frequent feature changes in order to provide customers with a fresh new look every day.
Evaluate presentation standards to identify opportunities and challenges on the sales floor.
Support flow of merchandise from backroom to ensure merchandise is placed on sales floor according to merchandising standards.
What you’ll need
To begin your career with us, you’ll have:
Education; post-secondary certification in Visual Presentation, Home Decoration/Design or related fields (i.e. Fashion).
Experience; 1-3 years in visual presentation in retail environment.
Knowledge of retail operations including an understanding of fashion trends, seasonal events, inventory levels and business acumen.
Strong knowledge and passion for interior design/home decorating within a store environment.
Strong knowledge of all merchandise presentation standards and proven ability to build impactful features and create an inspirational store environment.
Stimulates total store merchandise presentation vision in collaboration with management team; based on inventory, trends, season, customer need and retail industry.
Ability to identify and articulate store presentation vision and influence others.
Excellent customer service, communication (verbal and written) and time management skills
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
Provides and accepts ongoing recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer interactions
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and supports maintenance of a risk-free environment
Performs other duties as assigned
Available to work flexible schedule to support business needs, including nights and weekends.
Strong understanding of merchandising techniques
Capable of handling multiple tasks at one time
Strong organizational skills with attention to detail
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Strong communication skills
Ability to train others
One year retail and 6 months of leadership experience.
Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email firstname.lastname@example.org