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Description:

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met- they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America’s best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after one year of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

The Associate Business Systems Analyst works under direct supervision to support and administer systems. Participates in the analysis of business and user needs, documenting requirements, and revising existing system logic and workflows as necessary in order to automate/optimize processes in time & attendance systems for implementations.

Under direct supervision works with user groups to solve business problems with available technology. Responsible for executing activities related to Information Technology in the company involving the definition, development, maintenance and operation of time & attendance systems.

Essential Functions

• Develop and maintain relationships with key customers, both domestic and global.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, and task/process/workflow analysis.

• Perform hands on system configuration and development/scripting as needed.

• Develop test plans and performs application testing for configuration or system-related changes.

• Assist with module patches, bundles, and upgrades, including testing, documentation and implementation.

• Audit policies and controls related to area of scope to ensure legal requirements are met and provide plan for compliance, as necessary.

• Identify opportunities to improve systems through automation, process re-engineering and new/improved features.

• Develop/deliver end user training as needed.

• Provide production support and application configuration for global systems within scope of responsibility based on tickets received from end users.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Sunday work will be required until Dimensions is fully rolled out. And maybe required on future holiday weeks.

• Other duties as assigned.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:

Experience

• Entry level position

• Prior experience working in an office environment preferred.

Education

• Bachelor's degree or equivalent work experience

Computer Skills Needed to Perform this Job

• Microsoft Office proficiency required (Word, Excel, PowerPoint)

• Intermediate to advanced Microsoft Excel skills (e.g. VLOOKUPs, Pivot Tables, etc.)

• Experience with a case tracking system such as ServiceNow a plus

Additional Comments and Requirements

• Excellent interpersonal skills required with a strong customer service orientation

• Strong oral and written communication skills

• Ability to work effectively both independently and as a member of a team

• Ability to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality

• Strong learning agility; able to learn new skills, processes and technologies quickly

Primary Location: United States

Organization: Shared Services Center - Moore

Pay Basis: Hourly

Job Level: Full-time

Job: Digital

Req ID: UNI002058

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.