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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing outstanding services, capabilities, data, and insights to enable a great colleague experience. The organization builds foundational and operational products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization runs the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.

The Digital Product Director, Talent Acquisition & Management will be responsible for shaping and executing against product strategies that support our core CEG tools and enable a great colleague experience everyday. Working in close partnership with the Systems, Operations and Technology organizations, the Director is accountable for developing a product vision and constantly iterating a product backlog that delivers meaning impacts and capitalizes on current and upcoming features.

The Director will lead a team of colleagues based in US and will report into the Vice President, Colleague Products & Enablement based in the US.

Job Responsibilities

• Shape and execute on product strategy for talent acquisition and management tools

• Lead a team of product managers, driving a culture of curiosity, creativity, resiliency, delivery, shared ideas and ability to question and learn

• Partner with Systems, Operations and Technology teams to drive a collective vision and roadmap

• Develop new ideas into proofs of concept that can be integrated for testing and learning

• Drive key performance indicators including improving efficiency and satisfaction levels

• Support and lead cross-functional teams in adopting all agile practices and support direct reports in continuous backlog management and decisioning on required prioritization trade-offs

• Partner with Systems and Technology to create rigor around demand management and capacity planning to ensure team is resourced to drive the most impactful features

• Communicate clearly and effectively with all key stakeholders to create a transparent and collaborative environment and provide visibility of the prioritized roadmap

• Partner closely with Systems and Technology to identify future platform needs and opportunities

Key Qualifications

• Significant experience as a Product Manager/Director (or related role) in agile delivery methodology (preferred) with proven ability to define a compelling product strategy and roadmap

• Passion for the user experience and strong track record in delivering meaningful results through measurable outcomes

• Demonstrated experience with innovative thinking, idea generation and developing new products from the ground up

• Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation

• Data-driven mindset, able to use data effectively to define hypotheses, as well as make informed product decisions when data may be unavailable

• Experience with human capital management digital products, including with Oracle product suite

• Confident and engaging storyteller, with experience delivering presentations and

communicating with colleagues, leaders and partners of all levels

• The ability to engage, influence and inspire team members and partners to drive teamwork and collaboration and movement towards a single goal or vision

• Strong stakeholder management skills to manage key partnerships across CS, CEG and Technology effectively and balance competing priorities leveraging data driven decision making

• Experience leading global direct reports

• A resilient, positive attitude and sense of humor

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-New York-New York

Other Locations: United States, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24006114