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PAREXEL International LLC Director, Patient Innovation Center in United States

Director, Patient Innovation Center

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Job ID69078BR USA - Any Region - Home Based

Home Based, US

The Director, Patient Innovation Center (Dir, PIC) position is a unique role at Parexel. In this role, she/he/they will lead innovations that improve the patient and caregiver clinical trial experiences and their outcomes. To accomplish this, the Director, PIC will head up delivery of projects for the Patient Innovation Center. She/he/they will work to secure new business, build and deploy new tools and services, ensure excellent performance against business ad project goals, build strong internal and external relationships, and drive marketing activities. This is the ideal role for a driven individual with a passion for improving the patient experience.

Key Accountabilities:

  • Leadership

  • Provide end-to end ownership of PIC service/tool creation & deployment for parexel's rapidly growing offering

  • Set priorities & goals for direct reports in alignment with the overall PIC mission & vision

  • Continually change the tatus quo & encourage continuous improvements in the way the team functions

  • Maintain strong partnerships with key global stakeholders to understand & manage their expectations and business needs

  • Business Generation

  • Manage & evolve PIC service offerings in partnership with the VP, PIC & in support of Parexel's patients first strategy

  • Design, in partnership with marketing & other key functions, go-to-market strategies & materials for PIC services

  • Build the strategy & drive the execution of service launches & partnerships, including pricing, positioning, etc.

  • Responsible for generating business leads (client networking, public speaking, etc.)

  • Support the marketing team with content to increase coverage of PIC's services

  • Patient Centricity

  • Participate in capabilities meetings for sponsors

  • Partner with & train Solution Consultants & other stakeholders, including making vendor recommendations, scoping & verification of pricing, strategy slide decks and proposal support

  • Lead and/or participate in bid pursuit meetings

  • Product & Service Development

  • Support vendor partner identification & selection activities by continually scanning the landscapes for potential vendors, attending capabilities presentations & working with Procurement

  • Generate ideas for new PIC tools & services by maintaining a keen interest in competitive intelligence, new technological advances & engaging patients

  • Team Management

  • Manage a global team of PIC members

  • Accountable for overall performance & delivery of direct reports to deliver on time & with first time quality

  • Recognize & reward colleague achievements

  • Lead and/or participate in hiring process


  • Passion for improving the patient & caregiver experience in clinical trials

  • Ability to effectively communicate to stakeholders at all levels of the organization

  • Demonstrated ability to successfully manage a full workload across multiple projects

  • Excellent interpersonal, verbal, and written communication skills

  • Compelling storyteller with a strategic mindset who can engage and educate customers and prospects

  • Strong presentation skills at both a conference level and 1:1 with specific customers and prospects

  • A flexible attitude with respect to work assignments & new learning

  • Ability to work in a matrix environment & to value the importance of teamwork

  • Ability to foster and cultivate business opportunities and partnerships.

  • Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analysis

  • Able to influence and enable others.

Knowledge and Experience

  • Proven track record of building and leading teams focused on decentralized trials and/or pre-sales

  • Broad experience in defining and monitoring key performance metrics

  • 10+ years of pharmaceutical and/or CRO experience including but not limited to areas of focus in clinical operations, sales and decentralized clinical trials/direct to patient studi


  • Educated to degree level (biological science, pharma or other health related discipline preferred) or relevant clinical or business equivalent.

  • MBA or equivalent preferred

EEO DisclaimerParexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.