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Job Information

American Express Director, Strategic Insights in United States


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express, we aspire to provide the world’s best customer experience every day across the globe. The Strategic Insights team partners with senior leaders across the enterprise to develop insights that enable decisions for delivering the best product, marketing, and experiences to meet its growth goals. The Amex Insights team offers the opportunity to drive a wide range of business initiatives, including top strategic priorities, customer acquisition and engagement, product, marketing, and sales development by collaborating cross-functionally across the org. Additionally, Strategic Insights function as a talent incubator for the rest of the American Express with top-notch talented consultants who strive for excellence every day.

The Director, Strategic Insights will lead a team to deliver insights that inform decisions for a critical line of business. This individual will develop an insights agenda to inform the business’s top strategic priorities, and deliver insights to drive improved, measurable business outcomes.


  • Lead a team with an actionable insights agenda that informs strategic priorities

  • Deliver actionable and strategic insights rooted in insights and analytics

  • Communicate insights in a compelling way to inspire action



  • Experience from a top-tier strategy, consulting, consumer, financial or technology firm

  • Strong quantitative, analytical, and problem-solving abilities

  • Ability to build strong relationships across levels

  • Exceptional communication skills, written and verbal

Additional Details:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Marketing

Primary Location: US-New York

Other Locations: United States

Schedule Full-time

Req ID: 22014265