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Location: Mumbai, Maharashtra, India Position title: AR Executive Summary: The role is responsible for monitoring and securing revenue, verifying and posting receipts, solving discrepancies and following up on payments. closing of the books for AR accounts in line with the Hershey closing calendar. The role holder is also responsible for scanning, reviewing and monitoring distributor claims. They will be required to communicate with distributors and sales officers for reviewing and ensuring distributor claims are processed in a timely fashion. Major Duties/Responsibilities: 1. Credit and Receivable Management • Inspect customer payments by recording all transactions: cash, cheque and credit • Update receivables by maintaining records of paid and unpaid transactions • Monitor customer accounts and align with business managers to follow up on receivables • Review non moving credit balances - if any pending due to application issue • Verifiy validity of account discrepancies by obtaining and reviewing information from sales, trade promotions, customer service departments, and from customers • Resolve collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department • Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accountsreceivable account, verifying totals and preparing report • Support Supervisor with any additional AR activity which may be assigned on an ad-hoc basis 2. Deduction Management and Distributor Claim Management • Resolve valid or authorized deductions by entering adjusting entries.Make monthly Provision Bad Debts ,Deduction Provision ,Trade Promotion Provision. • Update claim tracking sheet, check secondary claims and damage claims • Interact with FF and / or marketing on pending claims, budget issues and other deductions 3. Vendor/Customer Relationship Management Account Management • Understand queries raised by internal and external customers and provide clarification • Build and maintain effective relationships with vendors and customers/ business unit • Process distributor F&F settlement, check budget, GST customer dispute settlement and Nil certificates; Obtain approvals from RGM in-charge and coordinate with HO on cheque release Communication and Collaboration • Respond to common mailbox subfolder within defined SLAsRespond to phone queries and respond to vendor /customer inquiries in a timely manner and in accordance with standards and policies • Proactively communicate service-related issues including on time payment of vendor invoices, customer claims and employee's expense reimbursements • Collaborates with internal and external customers to understand their issues 4. Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management • Report & maintain set KPIs/ Metrics/ SLA in a timely manner • Improve set processes and consistently review own work 5. Internal/External/ Sarbanes Oxley Audit Support • Track documentation and controls are in place for AP processes and are updated to document changd / revised processes • Review and implement changes to processes which are necessary to ensure controls within the AR group are in line with good internal controls practices • Consistently execute internal control processes in accordance with audit recommendations • Complete control assessments as required 6. MIS and Record Management • Maintain documents accurately with adherenace to compliance and company's record retention policy • Provide record as an audit support to both internal and external auditors as necessary • Maintain data as per agreed gudielines, share releant MIS reports based on requiest from supervisor or business 7. Personal Capability Development • Responsible and committed for the training and development plan for self • Be the ‘owner’ for continuous growth under the supervision of the AR Head The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).